Overview
IT Positions- Tunisia (Onsite) Jobs in Tunis, Tunisia at Diyar United Company
ESS Manager:
Basic Scope of Job
We are looking for an experienced and results-oriented Enterprise Support System (ESS) Manager with strong expertise in the Telecom domain. The role is responsible for managing end-to-end ESS application operations, ensuring high service availability, optimal performance, and strict SLA compliance. The ideal candidate will bring strong operational leadership, telecom application knowledge, and a continuous improvement mindset to drive efficiency and business value in a fast-paced environment.
Principal Duties And Responsibilities
- Responsible for managing Telecom ESS application ecosystem including Inhouse Java developed Front-end Channels, web portal, Eshop, CRM, Radius, and Cloud platforms.
- Own and manage end-to-end operations of Telecom ESS applications, ensuring availability, performance, and adherence to SLAs.
- Automation 1st Mindset to remove manual work.
- Act as the primary point of coordination between IT teams, vendors, and business stakeholders to ensure smooth service delivery.
- Define, implement, and govern ITIL-based processes including Incident, Problem, Change, Release, SLA, and Service Reporting management.
- Ensure operational governance, quality assurance, and compliance across all ESS application services.
- Drive process optimization, automation, and continuous service improvement initiatives to enhance operational efficiency and customer satisfaction.
- Forecast resource requirements and lead recruitment, onboarding, and capability development of support teams.
- Lead cross-functional teams with clear accountability, performance management, and role clarity.
- Monitor and report key operational KPIs, SLAs, OLAs, and service performance metrics, ensuring timely corrective actions.
- Lead major incident management, root cause analysis (RCA), and implementation of preventive measures.
- Coordinate with engineering, architecture, and vendor teams for system upgrades, patches, and enhancements.
- Manage vendor performance, contractual obligations, renewals, and service delivery against agreed KPIs.
- Ensure compliance with telecom regulations, security standards, audit requirements, and data protection policies.
- Prepare and present operational dashboards, performance reports, budget reviews, and forecasts to senior management.
Education & Qualification
- Bachelor’s degree in Telecommunications, IT, Business Administration, Operations Management, or a related field.
- Strong understanding of Telecom ESS environments (CRM , Sales Channel , Middleware etc).
- Strong IT knowledge including databases, reporting tools, and enterprise application operations.
- Experience in financial reporting within telecom or technology environments is an advantage.
- ITIL / Service Management certification (preferred)
- Telecom domain and application-specific operational training
Special Skills
- Strong leadership and team management capabilities with experience handling large, multi-skilled teams
- Excellent negotiation, conflict resolution, and stakeholder management skills
- Strong experience in vendor and contract management
- Proven ability in budgeting, workforce planning, and operational governance
- Fluent in Arabic, French, and English
Experience
- Minimum 10 years of relevant professional experience
- At least 3+ years in a Telecom Operations / Application Support leadership role
VAS & BSS Manager:
Basic Scope of Job
We are looking for an experienced and results-oriented Business Support System (VAS &BSS) Manager with strong expertise in the Telecom domain. The role is responsible for managing end-to-end VAS &BSS application operations, ensuring high service availability, optimal performance, and strict SLA compliance. The ideal candidate will bring strong operational leadership, telecom application knowledge, and a continuous improvement mindset to drive efficiency and business value in a fast-paced environment
Principal Duties And Responsibilities
- Responsible for managing Telecom BSS/VAS application ecosystem including Charging, Billing, Mediation, Provisioning, Interconnect, Middleware, and VAS platforms.
- Own and manage end-to-end operations of Telecom BSS applications, ensuring availability, performance, and adherence to SLAs.
- Act as the primary point of coordination between IT teams, vendors, and business stakeholders to ensure smooth service delivery.
- Define, implement, and govern ITIL-based processes including Incident, Problem, Change, Release, SLA, and Service Reporting management.
- Ensure operational governance, quality assurance, and compliance across all BSS application services.
- Drive process optimization, automation, and continuous service improvement initiatives to enhance operational efficiency and customer satisfaction.
- Plan and manage operational budgets, resource allocation, and cost optimization activities.
- Forecast resource requirements and lead recruitment, onboarding, and capability development of support teams.
- Lead cross-functional teams with clear accountability, performance management, and role clarity.
- Monitor and report key operational KPIs, SLAs, OLAs, and service performance metrics, ensuring timely corrective actions.
- Lead major incident management, root cause analysis (RCA), and implementation of preventive measures.
- Coordinate with engineering, architecture, and vendor teams for system upgrades, patches, and enhancements.
- Manage vendor performance, contractual obligations, renewals, and service delivery against agreed KPIs.
- Ensure compliance with telecom regulations, security standards, audit requirements, and data protection policies.
- Prepare and present operational dashboards, performance reports, budget reviews, and forecasts to senior management.
Education & Qualification
- Bachelor’s degree in Telecommunications, IT, Business Administration, Operations Management, or a related field.
- Strong understanding of Telecom BSS/OSS environments including Charging, Billing, Mediation, Middleware, Interconnect, and related systems.
- Strong IT knowledge including databases, reporting tools, and enterprise application operations.
- Experience in financial reporting within telecom or technology environments is an advantage.ITIL / Service Management certification (preferred)
- Telecom domain and application-specific operational training
Special Skills
- Strong leadership and team management capabilities with experience handling large, multi-skilled teams
- Excellent negotiation, conflict resolution, and stakeholder management skills
- Strong experience in vendor and contract management
- Proven ability in budgeting, workforce planning, and operational governance
- Fluent in Arabic, French, and English
Experience
- Minimum 10 years of relevant professional experience
- At least 3+ years in a Telecom Operations / Application Support leadership role
Title: IT Positions- Tunisia (Onsite)
Company: Diyar United Company
Location: Tunis, Tunisia
