Overview
IT helpdesk (outsourced) Jobs in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates at Emirates Investment Authority
Title: IT helpdesk (outsourced)
Company: Emirates Investment Authority
Location: Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Inspect personal computer equipment, as well as install hardware and peripheral components such as monitors, keyboards, printers and disk drives on user’s premises
Ensure ongoing and consistence maintenance and update of the Group’s active directory
Install and configure specified software packages such as operating systems, business applications and other office tools and performs maintenance and troubleshooting
Provide on-site and remote support to users’ requests in relation to networking, operating system, system hardware diagnoses, software and operator problems
Initiate applications trouble shooting for business applications, point of sale…
Initiate systems/network troubleshooting and monitoring and ensure that defective components are replaced as needed
Manage the reported requests and incidents on the service desk system, and provide updates, status and completion information
Requirements
Bachelor’s degree in Computer Science
2-4 years of experience in a similar field
Experience in Windows operating systems and networking
Fluency in English
Proficiency in MS Office
