Overview
Service Desk Engineer Jobs in Riyadh, Saudi Arabia at Fircroft
Service Desk Engineer
Role Description
Act as the primary interface between the client and IT systems/applications, ensuring seamless support and service delivery. This role requires strong communication skills, customer-centric approach, and technical expertise to diagnose issues, provide resolutions, and maintain high service quality standards.
Key Responsibilities
- Handle incidents and service requests via multiple channels (voice, email, chat, web, remote support)
- Identify, investigate, and diagnose issues; provide timely resolution or escalate to appropriate teams
- Accurately log and track all incidents in ITSM tools as per defined processes
- Ensure adherence to SLA/OLA targets and maintain service quality
- Provide clear and effective communication to users throughout the incident lifecycle
- Maintain proper documentation of issues, solutions, and knowledge articles
- Manage high call volumes while maintaining professionalism and customer satisfaction
Title: Service Desk Engineer
Company: Fircroft
Location: Riyadh, Saudi Arabia
