Investment Operations Manager

Purpose

• The Investment Operations Manager is responsible for managing key components of the investment operations function, ensuring effective execution, strong controls, and operational efficiency across the full investment lifecycle.
• The role oversees operational processes, supports governance, manages complex workflows, and contributes to transformation initiatives aligned with EIA’s operating model.

Strategic Responsibilities

• Support the implementation of the Investment Operations strategy and operating model.
• Drive process standardization, efficiency, and control enhancements.
• Contribute to digital transformation, automation, and system improvements.

Core Responsibilities

1. Operations Oversight & Execution

• Oversee trade processing, settlement, reconciliations, valuation, and data management activities.
• Ensure timely and accurate execution across the investment operations lifecycle.
• Monitor KPIs, SLAs, and operational performance.

2. Control Framework & Risk Management

• Ensure adherence to internal controls, policies, and procedures.
• Identify operational risks and implement mitigation measures.
• Maintain audit-ready documentation and control processes.

3. Data, Systems & Process Improvement

• Ensure integrity and consistency of data across systems.
• Lead process improvement and automation initiatives.
• Support system upgrades and integration projects.

4. Stakeholder & Vendor Coordination

• Coordinate with internal teams (Investment, Finance, Risk, IT).
• Manage relationships with custodians, administrators, and vendors.
• Resolve operational issues and ensure service delivery standards.

5. Reporting & Governance

• Prepare management reporting and operational dashboards.
• Support governance forums, audits, and compliance reviews.
• Ensure alignment with EIA governance framework.

Education & Qualifications

• Bachelor’s degree in finance, Accounting, Economics, or related field.
• Professional qualifications (CFA, CPA, FRM) preferred.

Requirements

Education & Qualifications

• Bachelor’s degree in finance, Accounting, Economics, or related field.
• Professional qualifications (CFA, CPA, FRM) preferred.

Experience Requirements

• 7–10 years of experience in investment operations or financial services.
• Experience managing end-to-end investment operations processes.
• Exposure to transformation, automation, or system projects preferred.

Technical Skills

• Strong knowledge of investment operations lifecycle.
• Experience with portfolio systems, data platforms, and reporting tools.
• Strong analytical and leadership capability.

Management Accountability

• Accountable for operational performance, accuracy, and controls.
• Responsible for process efficiency and system improvements.
• Ensure alignment with governance, risk, and reporting requirements.