Overview
Incident & Escalation Analyst L1 (Service Assurance) Jobs in Doha at Mindstream
Join Mind Stream as an Incident & Escalation Analyst L1 and play a vital role in our Service Assurance team. You will act as the central coordination point to ensure seamless IT operations and rapid incident resolution.
Responsibilities:
– Monitor and identify service-impacting issues across multiple domains.
– Classify, log, and track incidents through their entire lifecycle.
– Execute escalations according to standard matrices and timelines.
– Provide timely status updates and progress notifications to stakeholders.
– Support major incident bridge calls and war rooms to ensure information flow.
– Maintain queue hygiene, ticket quality, and prevent backlog ageing.
Requirements:
– Knowledge of Incident, Escalation, and Basic Problem Management.
– Familiarity with IT/Telecom service environments and IT infrastructure.
– Strong communication, documentation, and coordination skills.
– Ability to work under SLA and TAT constraints.
– Experience following SOPs and escalation protocols.
Experience: 0-3 years
Location: Doha, Qatar
Apply through Mind Stream
Email: [email protected]
WhatsApp: +974 30107270
Work Location: In person
Title: Incident & Escalation Analyst L1 (Service Assurance)
Company: Mindstream
Location: Doha
