Overview
HR, PRO & GRO Operations Team Lead Jobs in Riyadh, Saudi Arabia at ASTROLABS
Who We Are
Astro Labs is the Gulf’s leading business expansion platform, helping high-growth companies establish and grow in Saudi Arabia and the UAE. We provide end-to-end solutions including business setup, entity management, compliance and ongoing operational support to enable a seamless market entry and foster sustainable business growth. As we continue to scale, we need a proactive,experienced teamlead to drive excellence across our post company setup operations, ensuring we deliver a world-class experience for every HR, PRO & GRO client.
Why We’re Hiring
With over 1,700 companies established, 200+ active companies in our coworking spaces and private offices in Riyadh, and 200+ clients supported on an ongoing basis with our HR, PRO & GRO services in Saudi Arabia, our post setup operations are critical to delivering an exceptional customer experience and continued growth of our client portfolio.
We’re looking for aPost Setup Team Lead to oversee the delivery of our HR, PRO & GRO services, the fastest growing business line within Astro Labs Business Growth Solutions. We need to ensure efficient and consistent operations, while we undergo rapid scaling and maintainregulatory compliancefor our clients in the Kingdom. This is a crucial,hands-onrole that will set the standard of operational excellence within our HR, PRO & GRO team, underpinning the continued growth of Astro Labs in Saudi.
What You’ll Do
Operations:
Optimize the efficiency of our post company setup operations and build scalable operations to fuel our growth.
Continuously identify areas for improvement, put forward solutions, and drive process enhancement.
Increase client retention through excellent delivery of HR, PRO & GRO services.
Adhere to corporate governance requirements in order to ensure due accountability, transparency, administrative andregulatory compliance, and risk management.
Establish KPIs, measure success, and analyze outputs to drive initiatives that consistently improve outcomes, such as optimizing resources and reducing delivery times.
Leverage technology to automate repetitive tasks, streamline operations, and enhance productivity across teams.
Client Experience:
Ensure world-class client experience through excellent service delivery, engagement,communicationand account management.
Directly manage a set of VIP clients, delivering HR, PRO & GRO services to them on a monthly basis to stay directly connected to the operations.
Manage the team to ensure high levels ofclient satisfactionthrough prompt issue resolution and consistent value creation.
Build and maintain strong relationships with key clients, acting as a trusted advisor and ensuring long-term client retention and success.
Manage client escalations.
Work with Sales, Finance, and Product teams to optimize for customer journey and commercial impact, and ensure alignment with company goals.
Team management:
Lead a team of Account Managers and Client Relations Associates delivering HR, PRO & GRO services.
Ensure the team is equipped with the necessary skills and tools to perform their roles effectively, managing team performance and development.
Lead, motivate, and develop the team, providing guidance, mentoring, learning sessions, and fostering a culture ofcontinuous improvementand high output.
Lead on performance management and establish individual KPIs to ensure success o…
Title: HR, PRO & GRO Operations Team Lead
Company: ASTROLABS
Location: Riyadh, Saudi Arabia
Category: Management
