Overview
Hotel Operations Specialist Jobs in Mecca, Saudi Arabia at شركة أفق للضايفة
• Handle and process reservation requests, ensuring accurate data entry through established systems.
• Monitor reservations, modifications, cancellations, and continuously update operational data and bookings per established procedures.
• Coordinate and communicate with hotels and service providers to ensure reservations are confirmed and services are ready.
• Oversee check-in and check-out processes, ensuring the execution of reservations and hotel services aligns with agreements and operational plans.
• Conduct field monitoring as needed to verify guest arrivals or departures and ensure services are delivered as required while addressing operational observations.
• Coordinate with management and relevant departments to ensure smooth operations and service delivery.
• Monitor operational issues and communications related to reservations or hotel services, addressing them or escalating to management as necessary.
• Assist in supporting clients and vendors, providing relevant reservation and service information while coordinating with management.
• Contribute to identifying business opportunities or requests and elevating them to management to support business growth and increase revenues.
• Prepare and update operational reports, reservation reports, and escalate observations and updates to management.
Adhere to operational policies and procedures, ensuring quality service and customer experience.
Title: Hotel Operations Specialist
Company: شركة أفق للضايفة
Location: Mecca, Saudi Arabia
