Overview
Guest Service Agent (Luxury Hospitality) Jobs in Doha at Inspire Management Training Center
The Guest Service Agent is responsible for providing excellent customer service, managing front desk operations, handling membership administration, coordinating bookings, processing payments, and ensuring a positive experience for members and guests while maintaining the Club’s service standards.
Job Responsibilities
- Welcome and assist members and guests professionally.
- Manage reception operations, including telephone inquiries and bookings.
- Provide information on Club facilities, services, memberships, and promotions.
- Process membership registrations, renewals, and maintain accurate records.
- Support sales activities through guest engagement and telemarketing.
- Handle member and guest inquiries and resolve complaints professionally.
- Coordinate with internal departments to ensure smooth daily operations.
- Report maintenance issues and ensure reception equipment is operational.
- Process cash and credit card payments and reconcile daily transactions.
- Maintain confidentiality, professional grooming, and compliance with Company policies.
Qualifications
- Degree or Diploma in Hospitality Management or a related field.
- Minimum 2 years of experience in the luxury hospitality industry
- Excellent customer service and communication skills.
- Strong organizational and multitasking abilities.
- Proficient in Microsoft Office; hospitality system knowledge is an advantage.
- Professional, reliable, and able to work effectively in a team.
Education:
- Diploma (Required)
Experience:
- Guest Service Agent (Luxury Hospitality): 2 years (Required)
Language:
- Arabic (Required)
Location:
- Doha (Required)
Work Location: In person
Title: Guest Service Agent (Luxury Hospitality)
Company: Inspire Management Training Center
Location: Doha
