Overview
Front Desk Agent Jobs in Dubai, Dubai, United Arab Emirates at Estemarat Group
Title: Front Desk Agent
Company: Estemarat Group
Location: Dubai, Dubai, United Arab Emirates
We are seeking a friendly, professional, and customer-orientedFront Desk Agentto join our team in Dubai. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome, efficient check-in and check-out processes, and providing exceptional customer service to enhance the guest experience.
Key Responsibilities:
Greet guests upon arrival and ensure a smooth check-in and check-out process.
Provide excellent customer service, addressing guest inquiries and requests promptly and professionally.
Manage reservations, room assignments, and billing using hotel management software.
Handle phone calls, emails, and other guest communications efficiently.
Maintain a clean and organized front desk area.
Assist guests with information about hotel services, local attractions, and transportation options.
Resolve guest complaints or escalate issues to the appropriate department.
Coordinate with housekeeping and other departments to ensure guest needs are met.
Process payments and manage cash or card transactions securely.
Maintain accurate guest records and ensure compliance with hotel policies.
Requirements
Qualifications and Skills:
High school diploma or equivalent; a degree in hospitality management is a plus.
Previous experience as a Front Desk Agent, Receptionist, or in a customer service role is preferred.
Proficiency in hotel management software (e.g., Opera, PMS, or similar).
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a proactive attitude.
Fluency in English; knowledge of Arabic or additional languages is an advantage.
Ability to work flexible shifts, including nights, weekends, and holidays.
Benefits
Compensation:
Competitive salary based on experience and qualifications.
Benefits include health insurance, annual leave, employee discounts, and other perks as per UAE labor law.