Overview
Duty Manager – Spanish/French or Russian Speaker Jobs in Dubai, UAE at Palazzo Versace Dubai
Position: Duty Manager – Spanish/ French or Russian Speaker
Job Responsibilities
Comprehensive knowledge of the Hotel and Residences, including all departments, services, and outlets.
Manage the CID team, ensuring that the CID Report is completed correctly on a daily basis.
Relieve the Night Manager and Assistant Night Manager during vacations.
Conduct trainings on quality awareness for all colleagues.
Maintain privacy of all guests.
Conduct spot checks on profile quality in Opera and ensure colleagues are adhering to the established profile entry standards.
Prepare the weekly roster as well as the monthly attendance sheets for the Front Office colleagues.
Control lieu days and public holidays accumulation.
Attend daily shift briefings and monthly
communication
meetings.
Ensure probationary and yearly appraisals are conducted.
Arrange and conduct bi-weekly feedback sessions.
Control the overbooking situation of the day and handle the booking out of guests as needed.
Assist the team leaders when necessary.
Meet, welcome and bid farewell to VIP and regular guests.
Assist with escorting of VIP and regular guests.
Full awareness of VIP arrivals and departures of the day.
Ensure that VIP in-house guests are contacted at least once during their stay.
Inspect the rooms of all VIP guests prior to their arrival at the hotel.
Cover shifts on Lobby Duty in accordance with duty roster, including the welcoming and rooming of arriving VIP and suite guests.
Demonstrate full awareness of the departmental budget and work towards achieving it by minimizing expenses and maximizing revenues.
Sign rebates and paid-outs for cashiers, confirming that sufficient back-up and justification has been provided.
Perform any additional duties as requested by Senior  fully trained as First Aider for emergency situations.
Full awareness about Fire, Health & Safety of Palazzo Versace.
Provide support to all operational areas such as Housekeeping, Food & Beverage, Conference & Banqueting as required in order to ensure smooth operation throughout the hotel.
Comprehensive knowledge of the Hotel including the geographical layout, operating hours of outlets/services, and standard operating procedures.
Check the room allocation for the next day arrivals.
Ensure the lobby desks are free of clutter and are well stocked.
Must adhere to the Palazzo Versace established policies and procedures.
Conduct spot checks on input standards in Opera on a regular basis.
Candidate Profile Bachelor or Master Degree from hotel school.
Leadership
experience of minimum three years in Front Office Department in a 5-star hotel with a minimum of 200 rooms.
Health & Safety certification.
Task Trainer.
Group Trainer.
Strong team leading & Guest Relation Management skills.
Experience in a multi-cultural environment.
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Title: Duty Manager – Spanish/French or Russian Speaker
Company: Palazzo Versace Dubai
Location: Dubai, UAE
Category: Hospitality / Hotel / Catering (Hotel Management, Hospitality & Tourism, Guest Services, Event Manager / Planner)
