Overview
Duty Manager Jobs in الرياض at Boo Boo Laand
DUTY MANAGER – JOB DESCRIPTION
Major purpose
As a Duty Manager at Boo Boo Laand, you will oversee the daily operations, ensuring a safe, engaging, and high-quality experience for all guests. Leads and supports the team, responds to operational issues in real time, and ensures that service standards, safety protocols, and company policies are consistently followed.
This role acts as the primary point of contact on the floor, coordinating between departments, resolving guest concerns. Will be responsible for maintaining staff performance, managing operational readiness, ensuring facility cleanliness and safety, and upholding the overall guest experience.
Reporting to Venue Manager
Duties and Responsibilities (including but not limited to):
Key Responsibilities
Daily Operational Leadership
- Full authority as Manager on Duty during assigned shifts.
- Lead morning and evening walk-throughs; ensure venue readiness.
- Ensure all areas are staffed appropriately based on footfall and run-sheet schedules.
- Create weekly Staff Schedules as per the needs of the venue using past year footfall data
- Review target status and implement strategies to ensure targets are met each month.
- Complete inventory checks for in-attraction items and coordinate with the inventory/procurement team for stock management, counts and ordering.
- Submit order requests from central warehouse and online ordering via VM to procurement for all venue items.
Checklist Management & Reporting
- Verify ALL venue checklists for accuracy and escalate any gaps.
- Ensure maintenance, HSE, attractions, cash handling, cleaning, and event checklists are completed.
- Complete and submit end-of-shift operational report covering:
- Sales & footfall
- Guest experience
- Checklist completion
- Maintenance issues
- Stock gaps
- Incidents & resolutions
- Staff performance or behaviour issues
People Management
- Directly supervise STLs and JTLs; oversee their performance and schedule responsibilities.
- Conduct coaching, corrective feedback, and shift-based performance observations for all staff.
- Conduct grooming checks for all staff and spot checks throughout the shifts to ensure staff are maintaining good grooming throughout the day.
- Support interviews and provide hiring recommendations.
- Deliver on-the-job training as needed including supporting with onboarding training.
Guest Experience
- First responder to escalated complaints or injuries.
- Actively engage guests, especially during busy periods.
- Ensures birthday parties, shows, and events run to standard.
Cash, Stock & Admin
- Oversee opening and closing of tills, refund approvals, void checks, and POS accuracy.
- Manage safe funds including petty cash, cash exchange, and staff cash salary distribution.
- Verify daily inventory logs and report discrepancies.
Safety & Compliance
- Ensure all HSE, DM, Civil Defence, and internal safety standards are followed.
- Maintain daily safety reporting and incident logs.
- Follow up with maintenance until tasks are completed.
Additional responsibilities
- Take lead on in-venue stock management and scheduling the team as assigned by VM.
- Approve staff leaves as per the leave allowance set by VM.
Skills
Excellent written and oral communication skills
Decision-making and delegating
Leadership and Problem-solving
Energy and Stress management
Teamwork and Sales proficient
Proficiency in MSWord, Excel, PowerPoint, etc
Adaptability / Flexibility
Customer focus
Work Schedule
- 6 days work week & 9 hours shifting schedule, including lunch break.
Pay: From ﷼8,000.00 per month
Work Location: In person
Title: Duty Manager
Company: Boo Boo Laand
Location: الرياض
