DrConnect Operations

To support end-to-end physician onboarding and ongoing operational administration by coordinating screening logistics, candidate communications, interviews, induction/training, and core compliance workflows (licensing, credentialing, privileges), while ensuring timely digital access setup and reliable day-to-day support to clinic operations including clinic capacity maintenance and compliance.

Candidate Pipeline, Screening & Interview Coordination:

• Review applications and required documents for completeness against screening checklists.

• Maintain an accurate candidate pipeline tracker (status, stage, missing items, next actions).

• Support shortlisting by organizing candidate packs and flagging gaps/risks to stakeholders.

• Coordinate interview scheduling end-to-end (availability collection, invites, reminders, links/rooms).

• Prepare and share interview materials, and track feedback submission and outcomes.

• Monitor reschedules/cancellations and proactively resolve scheduling conflicts.

Candidate Communication & Stakeholder Coordination:

• Serve as the primary admin point of contact for candidates through official channels.

• Send clear updates, next steps, and document requests with timelines and instructions.

• Log communications and maintain a record of candidate inquiries and resolutions.

• Coordinate internal stakeholders on dependencies (approvals, decision timelines, missing inputs).

Induction, Onboarding & Training Administration:

• Maintain and publish induction materials on the platform (correct versions, access, instructions).

• Track induction and assessment completion; follow up on overdue items.

• Coordinate onboarding events and logistics (HIS/EHR training, mock cases, shadowing, buddy assignment).

• Provide administrative guidance to new joiners during onboarding and resolve routine issues.

Compliance Workflows: Licensing, Credentialing & Clinical Privileges:

• Collect, verify, and organize required documents for licensing/credentialing.

• Support submission processes and track status; follow up with relevant teams.

• Coordinate privilege requests/updates aligned to classification and scope.

• Maintain renewal trackers and prompt timely renewals/updates.

Digital Readiness & Access Provisioning:

• Request and track provisioning for all required systems.

• Coordinate with IT/support teams to unblock delays and confirm access is functional.

• Maintain a standardized “digital readiness checklist” per physician.

Clinic Schedule, Capacity Maintenance & Administrative Support:

• Maintain provider schedules and capacity plans; ensure updates reflect current staffing, privileges, and availability.

• Coordinate changes (leave, rescheduling, coverage needs) and communicate updates to relevant stakeholders.

• Support clinic operations with day-to-day administrative requests from physicians end-to-end (triage, routing, closure).

• Track attendance/performance inputs as required; coordinate OVR/escalations with the reporting team where applicable.

• Maintain an operational log of requests, blockers, resolutions, and recurring issues.

• 0-2 Year

• Skill in coordination, tracking and communication with multiple stakeholders.

• Familiarity with healthcare provision operations.

• Proficiency in healthcare information systems and documentation tools.

• Clear verbal and written communication skills.

• Professional spreadsheet skills.

• Ability to manage multiple tasks simultaneously with attention to detail.

• Bachelor’s degree in healthcare administration, healthcare field with experience in healthcare provision.

• Customer service orientation with professional communication standards.

• Experience in clinic operations and coordination, healthcare administration or HR operations in healthcare provision settings.