Overview
Data Network L1 Engineer (MPLS / SD-WAN) Jobs in Doha at Mindstream
Responsibilities:
– Monitor network health 24×7 using NMS/EMS tools to identify Internet, MPLS, VPN, and SD-WAN alerts.
– Classify alarms by severity and service impact, logging detailed incidents in the ticketing system.
– Perform first-level diagnostics including ping, traceroute, interface status, and bandwidth utilization checks.
– Determine the root cause category of issues, distinguishing between ISP, access, or hardware faults.
– Escalate complex incidents to L2 support, OEMs, ISPs, or field teams per the escalation matrix.
– Provide regular updates to stakeholders and participate in support bridge calls during network outages.
Requirements:
– Strong foundational knowledge of TCP/IP, routing, switching, MPLS, and SD-WAN.
– Proficiency with network monitoring tools, ticketing systems, and CLI diagnostics.
– Ability to work in a 24×7 shift environment to support continuous network operations.
– Excellent communication skills for documenting shift handovers and coordinating with external vendors.
– Commitment to adhering to SLAs and following established SOPs for compliance.
Experience: 0-3 years
Education: Graduate/B.Tech/Diploma in Electronics, IT, or Telecom
Location: Doha, Qatar
Apply through Mind Stream
Email: [email protected]
WhatsApp: +974 30107270
Work Location: In person
Title: Data Network L1 Engineer (MPLS / SD-WAN)
Company: Mindstream
Location: Doha
