Customer Support Specialist – Commercial

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.

Your responsibilities:

• Execute and support daily commercial operations in the Middle East, including sales and purchase order processing in SAP and internal systems, ensuring accuracy and data quality.

• Serve as the primary commercial interface for assigned customers and contracts, ensuring timely, professional communication and effective resolution of customer queries across the order lifecycle.

• Coordinate closely with Sales, Operations, Logistics, Finance, and other internal stakeholders to ensure smooth order execution, proactive follow-up, and high customer satisfaction (UAE, the Middle East, the Head Office in Switzerland, etc.).

• Support inter-station coordination and project-based commercial activities.

• Manage and support commercial activities for Iraq-based customers and shipyard requirements in the Middle East, ensuring effective coordination, timely follow-up, and compliant order execution.

• Contribute to continuous improvement by identifying process gaps and supporting optimization initiatives.

• Monitor and deliver against assigned KPIs and performance targets.

• Ensure strict adherence to trade compliance regulations while upholding the highest standards of safety, integrity, and ethical conduct.

Your background:

• Minimum 5 years of experience in commercial support or sales support roles with direct customer interaction in a technical/industrial environment.

• Strong techno-commercial acumen with a customer-centric approach and a drive for continuous improvement.

• Good understanding of commercial end-to-end processes, with experience in order handling, customer support, or service sales operations.

• Prior exposure to marine, energy, or related industrial service sectors is an advantage.

• Experience working in an international environment with cross-functional collaboration is an advantage.

• Excellent organizational skills with the ability to manage multiple priorities, meet deadlines, and adapt to changing requirements.

• Fluency in English, with strong written and verbal communication skills, is required.

• Arabic language fluency would be an added advantage.

• Working knowledge of ERP/CRM systems (e.g., SAP) for order processing and customer support.

• Degree or diploma in Engineering (Mechanical / Mechatronics preferred) or Business Administration.

We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron.com.

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Job Family Group:

Marketing, Sales, Product Management