Overview
Customer Support Executive – KSA Jobs in الرياض at iTackSolutions
Role Description
This is a full-time Customer Support Executive role based on-site in KSA. The selected candidate will be responsible for providing customer support for healthcare software solutions, assisting clients with troubleshooting, resolving support tickets, conducting user training, visiting customers for on-site support, implementing newly onboarded customers, and ensuring smooth system operations for healthcare organizations across the Middle East region.
Key Responsibilities
- Provide day-to-day software support to clients via phone, email, remote sessions, or on-site visits
- Visit customer locations to provide support and resolve issues
- Handle and resolve support tickets related to healthcare software applications
- Assist users with system usage, troubleshooting, and issue resolution
- Manage the implementation and onboarding of new customers
- Prepare project plans and coordinate onboarding activities
- Coordinate with technical teams for escalations and bug fixes
- Conduct user training and onboarding sessions
- Identify opportunities to upsell new features and modules based on customer requirements
- Maintain proper documentation of issues, resolutions, and implementation activities
- Ensure timely communication and high customer satisfaction
- Support post-deployment activities when required
Qualifications
- Bachelor’s degree in IT, Computer Science, Healthcare Management, or related field
- 1–2 years of experience in software/customer support, preferably in healthcare or ERP systems
- Fresh candidates are also encouraged to apply
- Basic understanding of HIS, EMR/EHR, ERP, or healthcare software solutions
- Familiarity with ERP systems is a plus
- Strong communication and problem-solving skills
- Ability to handle support tickets and coordinate with technical teams
- Fluent in English and Arabic (written & spoken)
- Willingness to work on-site in Riyadh and travel to customer locations when required
Application Question(s):
- What is your current/last salary in SAR?
- What is your expected salary in SAR?
- What is your notice period?
- What is your level of proficiency in English?
- What is your level of proficiency in Arabic?
- Will you now or in the future require sponsorship for employment visa status?
- What’s your nationality?
- Are you willing to travel extensively across Saudi Arabia to provide on-site customer support?
- Where are you currently based in Saudi Arabia?
- Do you have experience in customer support or software support?
- Do you have experience with ERP, HIS, EMR/EHR, or healthcare software?
Work Location: In person
Title: Customer Support Executive – KSA
Company: iTackSolutions
Location: الرياض
