Overview
Customer Support Coordinator (Online) Jobs in Lebanon at Azurreo
Title: Customer Support Coordinator (Online)
Company: Azurreo
Location: Lebanon
Position Title: Customer Support Coordinator (Online)
Department: Customer Service
Reports To: Customer Support Manager
Location: 100% Remote (Based in Lebanon)
Employment Type: Full-time | Entry-Level
About Azurreo
Azurreo is a global leader in the telecommunications industry, delivering innovative solutions with a strong commitment to excellence and customer satisfaction. We are looking for a detail-oriented Online Customer Support Coordinator with an IT background to join our remote team in Lebanon.
Job Summary
As a Customer Support Coordinator, you will be the first point of contact for customers, providing technical support, troubleshooting assistance, and guidance on processes. This role requires strong problem-solving skills, a customer-centric mindset, and the ability to work in a fast-paced, remote environment.
Tasks
Key Responsibilities
Customer Support & Issue Resolution
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Diagnose and troubleshoot technical issues related to server configurations, software applications, and installations.
Provide clear guidance to customers, ensuring a smooth resolution process.
Escalate complex issues to the appropriate teams when necessary.
Technical Assistance & Documentation
Assist customers with installing and configuring new sites on servers.
Maintain accurate records of customer interactions and resolutions in the support system.
Contribute to internal knowledge bases and FAQs to improve efficiency.
Process Improvement & Training
Identify opportunities to enhance customer support workflows and suggest improvements.
Support training initiatives for new team members.
Stay up to date with product updates and industry best practices.
Reporting & Analysis
Track and analyze customer support metrics to identify trends and areas for improvement.
Provide feedback to management on recurring customer issues.
Requirements
Qualifications & Skills
Education: Bachelor’s degree in IT, Business, Communications, or a related field (preferred).
Experience: 0-2 years in customer support, technical support, or a similar role.
Technical Skills: Basic knowledge of server configurations, software applications, and troubleshooting.
Tools & Software: Experience with CRM systems, customer support software, and Microsoft Office Suite (Word, Excel, PowerPoint).
Communication: Excellent verbal and written communication skills in English (French is a plus).
Problem-Solving: Strong analytical skills with the ability to resolve issues effectively.
Soft Skills: Highly organized, detail-oriented, and customer-focused.
Flexibility: Willingness to work outside standard hours if required.
Benefits
What We Offer
Competitive salary
Paid time off and holidays
Professional development and career growth opportunities
A dynamic and supportive remote work environment
If you’re excited about joining a global leader in telecommunications and passionate about delivering outstanding customer support, we’d love to hear from you!
