Overview
Customer Service / Support Agent Jobs in Amman · Jordan at Domus Flower LLC
Remote Based support team to serve UAE operations and are looking for professional, reliable, and English-speaking candidates to join us in Amman.
This is a full-time, office-based role in Amman, supporting UAE operations remotely. The team will handle customer calls, messages, order-related coordination, follow-ups, and communication with UAE-based operational teams.
We are hiring for different seniority levels, so candidates may apply for the role that best matches their experience.
Open Positions
1. Customer Service / Support Agent
Suitable for candidates with experience in customer service, telesales, call centers, or support roles.
Main responsibilities include:
• Handling customer calls and messages professionally
• Supporting order-related communication and follow-up
• Updating information accurately on systems
• Coordinating with UAE-based teams regarding order progress
• Following approved scripts, processes, and communication guidelines
• Escalating issues when needed
2. Team Leader / Supervisor / Sales Manager
Suitable for candidates with experience supervising teams, managing daily operations, or leading customer service / sales support teams.
Main responsibilities include:
• Supervising the daily activities of the support team
• Monitoring calls, messages, order coordination, and team discipline
• Acting as the first escalation point for operational or customer-related issues
• Tracking productivity, attendance, service quality, and performance
• Coaching and guiding team members
• Preparing daily and weekly reports
• Supporting recruitment, onboarding, training, and workflow improvement
Who Should Apply?
We welcome applications from both:
• Candidates looking for a Customer Service / Support Agent role
• Candidates with stronger experience who may fit a Team Leader / Supervisor / Sales Manager role
Final role level will depend on the candidate’s experience, skills, and interview assessment.
Title: Customer Service / Support Agent
Company: Domus Flower LLC
Location: Amman · Jordan
