Overview
Customer Service Representative Jobs in Riyadh, Saudi Arabia at CleanLife | كلين لايف
Title: Customer Service Representative
Company: CleanLife | كلين لايف
Location: Riyadh, Saudi Arabia
📌 Job Title: Customer Service Representative
🎯 Job Objective
To deliver professional customer support and service across all approved and available communication channels, respond to customer inquiries, and resolve issues in a timely and effective manner that ensures customer satisfaction and enhances the overall service experience. The role operates within a shift system to ensure full coverage of working hours.
🧭 Key Responsibilities
- Respond to customer inquiries via phone calls, email, and live chat.
- Handle customer complaints and ensure proper escalation to the appropriate level when required.
- Follow up on service requests and coordinate with relevant departments until completion.
- Adhere to company policies and procedures while interacting with customers.
- Work in shifts to ensure full coverage of office working hours.
- Collaborate effectively with other teams to achieve department objectives.
🎓 Qualifications & Requirements
- Diploma or Bachelor’s degree in Business Administration, Marketing, or a related field.
- 1–3 years of experience in customer service or administrative support roles.
- Excellent verbal and written communication skills with a professional customer-focused attitude.
- Strong ability to work within a team, manage time effectively, and handle work pressure.