Overview
Customer Service Representative Jobs in Cairo, Egypt at Reach Employment Services
ملخص الوصف الوظيفي
Customer satisfaction is ensured through continuous follow-up after service delivery, addressing complaints and observations, and maintaining service quality, which contributes to enhancing customer loyalty and achieving company objectives.
المهام الرئيسية:
• Continuous follow-up with customers after service delivery and measuring their satisfaction levels.
• Receiving complaints and observations, analyzing them, and providing appropriate solutions.
• Coordinating with different departments to ensure timely resolution of cases.
• Monitoring requests for replacements, cancellations, or renewals according to established policies.
• Documenting complaints and requests and tracking cases until their closure.
• Preparing regular reports related to customer satisfaction and complaints.
• Monitoring compliance with service level agreements (SLA) and escalating urgent cases to management.
• Analyzing reasons for customer attrition and proposing corrective actions.
• Contributing to improving customer experience and strengthening relationships with them to maintain their loyalty.
Title: Customer Service Representative
Company: Reach Employment Services
Location: Cairo, Egypt
