Overview
Customer Service Representative Jobs in Riyadh, Saudi Arabia at GlobalBlue_IT
Key Responsibilities
Communication with customers in written form and via phone with defined SLA (response time) and quality standards.
Keeping records of customer interactions and contacts.
Researching required information using internal systems and resources.
Communication and coordination with CS Team members, internal departments, and GB offices.
Following up on customer inquiries not immediately resolved.
Identifying and escalating priority issues.
Recommending process improvements.
Providing customers with correct and complete information.
Ensuring maintenance of KPIs and SLAs.
Ensuring the contact logging software is correctly used to allow reports and analysis.
Maintaining internal rules.
Qualifications
Secondary education degree or University degree (Bc/MA).
Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken).
Fluent knowledge of a 2nd foreign language (upper-intermediate, both written and spoken).
PC literate with experience in MS Office.
Good communication skills.
Key Competencies
Previous experience in Customer Service is an advantage (international environment is a significant advantage).
Customer-oriented.
Attention to detail and accuracy.
Enjoys a fast-paced, ever-changing environment.
Team player.
Good analytical skills, focused on problem-solving.
Ability to handle stress.
Multi-tasking.
Experience with Salesforce.
Company Industry
IT – Software Services
Department /
Functional Area
Helpdesk
Customer Service
Telecalling
Keywords
Customer Service Representative
#J-18808-Ljbffr
Title: Customer Service Representative
Company: GlobalBlue_IT
Location: Riyadh, Saudi Arabia
Category: Customer Service/HelpDesk (Customer Service Rep, Bilingual, HelpDesk/Support, Technical Support)
