Overview
Customer Service Executive Jobs in Abu Dhabi at TEMROM Properties LLC
JOB TITLE: Customer Service Representative – Property Management
EMPLOYMENT TYPE: Full-time
JOB SUMMARY:
We are looking for a polite, organized and customer-focused CSR to be the first point of contact for our landlords and tenants. The CSR will handle inquiries, rent collection follow-ups, maintenance complaints, and documentation, ensuring excellent customer service and smooth property operations in compliance with Abu Dhabi DMT regulations.
KEY DUTIES AND RESPONSIBILITIES:
Answer all incoming calls, WhatsApp, emails and walk-in inquiries promptly and professionally.
Provide information about properties, rent, viewing schedules, and required documents.
Maintain excellent relationship with landlords and tenants; ensure high customer satisfaction.
Schedule property viewings and coordinate with leasing agents.
Collect and verify KYC documents (Emirates ID, Passport, Title Deed) as per UAE AML Law.
Assist in preparing Tenancy Contracts and Tawtheeq registration/renewal.
Send rent reminders 5 days before due date and follow up on overdue payments.
Issue rent receipts and update collection reports in CRM.
Log all maintenance requests with a ticket number in the system.
Coordinate with maintenance team and third-party vendors.
Keep tenant updated on job status until closing and take feedback.
Keep complete files for each unit: Contract, Tawtheeq, IDs, cheques, payment proofs.
Prepare Daily Call Report, Weekly Rent Collection and Complaint Status Report.
Track tenancy renewals 60 days before expiry.
Comply with Abu Dhabi Real Estate Law and UAE Anti-Money Laundering Law (Federal Decree Law No. 20 of 2018) and maintain confidentiality.
REQUIREMENTS & QUALIFICATIONS:
Diploma
1-2 years experience in Real Estate / Property Management / Call Center in UAE preferred
– Excellent communication in English – Arabic / Hindi is a strong advantage
– Proficient in MS Office, Excel, WhatsApp Business, and CRM software
– Presentable, patient, and able to handle difficult customers
– Knowledge of Tawtheeq / Ejari process is a plus
– Must be in UAE and available to join immediately
SALARY & BENEFITS:
Visa and benefits
Pay: AED2,000.00 per month
Work Location: In person
Title: Customer Service Executive
Company: TEMROM Properties LLC
Location: Abu Dhabi
