Overview
Customer Service Executive Jobs in Dubai, Dubai, United Arab Emirates at Edenred UAE
Title: Customer Service Executive
Company: Edenred UAE
Location: Dubai, Dubai, United Arab Emirates
The UAE Context
Edenred UAE is a fast growing payroll service provider serving more than 6,000 business and more than 2 million unbanked employees. We service over 10 banks and 35 financial institutions. We offer a unique value proposition for companies to manage their payroll and for employees to receive their salaries and use it in the simplest way offering multiple value added services via our mobile app (money transfer, mobile recharge and card services)
We are a purpose-driven company whose values are the foundation for how we conduct business every day. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom driving the financial inclusion of the unbanked population by offering the best product experience and services.
About You
This is a great opportunity for someone who wants to build something from the ground up and drive incredible impact in the life of others.
You have a passion for growth and tech innovation, an entrepreneurial spirit with a “roll up your sleeves” attitude, strong attention to detail and an ability to work collaboratively across internal and external teams. You are a disruptor who builds and delivers unparalleled customized insights that enrich both the performance of businesses and the lives of consumers.
Responsibilities
Interact with our cardholders through inbound chats in timely manner
Identify and help solve cardholder’s issues quickly and effectively
Ensuring to resolve all issues of card holders and communicate with relevant team to provide solution to the user
Working with a team of CSRs and other departments to find appropriate solutions
Escalate queries and concerns
Take complete ownership of providing support to costumers
Ensure all target KPIs are met as set by the line manager
Ensure all feedback received from customers is captured for review by the line manager
Responsible for Making Outbound Calls depending upon the business requirement.
Provide regular reports and summaries to the reporting manager
Required Skills and Profile
Must be a proven, effective and confident communicator
Minimum 2 years of experience of working in a customer service role
IT literate, particularly with the Microsoft Office package
Strong written skills that lend to clear and concise text-based communication.
Strong work ethic, with abilities to act independently, be self-motivated and work within the context of a larger team-oriented environment
Strong organizational and administrative skills
Display a courteous telephone manner, applying judgement, tact and diplomacy to all.
Languages Required -Hindi/Urdu & English (Additional Languages – Malayalam/ Tamil/Bengali/Nepali/Arabic/Telugu/Kannada/Bhojpuri)
Rotational Shifts from 8 am – 10 pm
Education
High school diploma or equivalent – Bachelor’s Degree preferred
Soft Skills
Must enjoy and excel in team environment
Must have an upbeat and positive outlook
Must be dedicated and reliable
Customer orientation and ability to adapt/respond to different types of customers
Passion for customer
Able to speak and write good English
An excellent team player with a willingness to be flexible and adaptable
Good problem-solving skills
Ability to multi-task, prioritize and manage time effectively
