Overview
Customer Service Agent Jobs in Dubai, UAE at YasReem technologies
Customer Service Agent
Company: YasReem Technologies
Employment Type: Full-time
Role Summary
YasReem Technologies is looking for a Customer Service Agent to support customers, resolve inquiries, and provide a professional experience across phone, email, chat, and other communication channels.
Key Responsibilities
- Respond to customer inquiries promptly and professionally.
- Resolve complaints and service-related issues.
- Provide accurate information about products and services.
- Record customer interactions and update cases in the system.
- Escalate complex or urgent cases to the relevant team.
- Follow up with customers until their issues are resolved.
- Meet customer satisfaction, response-time, and quality targets.
- Identify recurring issues and share feedback with management.
Requirements
- Previous customer service or call-centre experience is preferred.
- Strong English communication skills; Arabic is an advantage.
- Good problem-solving and interpersonal skills.
- Comfortable using computers, CRM systems, email, and chat tools.
- Able to remain calm and professional in challenging situations.
- Willingness to work flexible shifts, including weekends when required.
What We Offer
- Supportive and professional working environment.
- Training and development opportunities.
- Career growth within a technology-focused company.
- Competitive salary based on experience.
Title: Customer Service Agent
Company: YasReem technologies
Location: Dubai, UAE
