Overview
Customer Relationship Officer/Senior Officer Jobs in Cairo, Egypt at Al Ahli Bank of Kuwait – Egypt
Title: Customer Relationship Officer/Senior Officer
Company: Al Ahli Bank of Kuwait – Egypt
Location: Cairo, Egypt
Job purpose
Deliver high quality service to customers through providing banking services.
Key accountabilities:
Achieve sales targets covering all required banking products as per branch business objectives.
Identify sales opportunities and utilize those to achieve customer efficiency.
Explain products and services to customers in order to achieve sales.
Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints.
Resolve issues and complaints from customers; escalate issue when outside authority.
Process requests from existing and new customers and provide them with excellent service from day 1.
Send, receive and file confirmations and ensure transfers are properly processed.
Create, update and maintain relevant customer records ensuring that data is recorded appropriately.
Ensure all activities comply with corporate governance & regulatory/legal frameworks.
Education & Experience:
Bachelor’s degree in relevant discipline.
Knowledge of banking operations, compliance and risk issues.
Minimum 2 years of experience in branch roles.
