Overview
Customer Relationship Management Manager Jobs in Dubai, United Arab Emirates at PureCS
Title: Customer Relationship Management Manager
Company: PureCS
Location: Dubai, United Arab Emirates
Job Title: CRM – Technical Project Manager.
Objectives:
The main Objective of this position is to hire a resource Project Specialist to manage and support the CRM and contact centre implementation Project.
Key Responsibilities:
Project Planning and Execution:Develop and manage comprehensive project plans, including scope, objectives, deliverables, timelines, and resource allocation. Ensure project milestones are met on time and within budget.
Stakeholder Management:Communicate effectively with stakeholders, including clients, team members, and senior management, to understand requirements, provide regular updates, and manage expectations.
Team Leadership:Lead and motivate cross-functional project teams, fostering a collaborative and high-performance culture. Assign tasks, monitor progress, and provide guidance and support as needed.
Risk Management:Identify potential project risks and develop mitigation strategies. Monitor and manage risks throughout the project lifecycle to ensure successful project delivery.
Quality Assurance:Ensure that all project deliverables meet quality standards and client expectations. Conduct regular reviews and assessments to maintain project quality.
Budget Management:Develop and manage project budgets, ensuring costs are controlled and financial objectives are achieved. Provide regular financial reports to senior management.
Documentation and Reporting:Maintain comprehensive project documentation, including project plans, status reports, and post-project evaluations. Ensure all project records are accurate and up to date.
Process Improvement:Continuously evaluate and improve project management processes and methodologies. Implement best practices to enhance project efficiency and effectiveness.
Client Relationship Management:Build and maintain strong relationships with clients, ensuring their needs are met and addressing any issues or concerns promptly.
Qualification:
Technical Skills:Strong understanding of IT infrastructure, software development life cycle (SDLC), and Agile methodologies. Proficiency in project management tools (e.g., MS Project, JIRA).
Soft skills:
Leadership Skills:Excellent leadership and team management abilities. Experience leading cross-functional teams and managing remote teams is an advantage.
Communication Skills:Outstanding verbal and written communication skills. Ability to present complex information clearly and concisely to various stakeholders.
Problem-Solving:Strong analytical and problem-solving skills. Ability to think strategically and make data-driven decisions.
Time Management:Exceptional organizational and time management skills. Ability to prioritize tasks and manage multiple projects simultaneously.
Adaptability:Flexibility to adapt to changing project requirements and work in a fast-paced environment.
Education:Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field. A Master’s degree or relevant certifications (PMP, PRINCE2, Agile, SCRUM etc.) is a plus.
Minimum of 5 years of experience in project management within the IT sector, specifically CRM and contact center with a proven track record of successfully managing complex projects.
