Overview
Customer Relationship Management Executive Jobs in Dubai, UAE at BEYOND Developments
Customer Relationship
Management Executive
CRM Executive is responsible for enhancing customer satisfaction and loyalty by effectively managing client relationships and ensuring seamless communication throughout the customer journey. This role aims to uphold BEYOND’s commitment to excellence.
The Role:
Build and maintain strong relationships with clients, reflecting BEYOND standards.
Serve as the primary point of contact for customer inquiries, ensuring timely and effective responses.
Update and maintain the CRM system with accurate client information, interactions, and feedback.
Provide feedback to the marketing team to develop targeted campaigns that attract potential buyers.
Follow up on leads generated through various marketing initiatives.
Generate regular reports on client interactions, feedback, and satisfaction levels.
Advise clients about all required documents to complete their contracts and registration.
Keep clients updated with all the recent news such as updates on handover dates, changes in specifications, etc.
Follow up with clients for pending payments.
Assist in organizing events and customer engagement activities by providing all required data related to clients.
Enhance the customer experience by monitoring processes and workflows and suggesting required improvements.
Minimum Required Education: Intermediate institute / Bachelor Degree
Average Years of Experience: 1-2 Years of experience in a similar position in the Real Estate industry
Required Skills: Time management, customer service, multi-tasking, previous experience using CRM (Salesforce, Hubspot), teamwork, follow-up skills, communication skills
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service, Administrative, and Other
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Title: Customer Relationship Management Executive
Company: BEYOND Developments
Location: Dubai, UAE
Category: Customer Service/HelpDesk (Client Relationship Manager, Customer Success Mgr./ CSM, Customer Service Rep, HelpDesk/Support)
