Overview
Customer Experience Specialist – Arabic (Modest Fashion) Jobs in Dubai, UAE at Wow Fashions – F.Z.C
Role Overview
You are the voice of Wow Fashions to our Arabic-speaking customers across the GCC. You combine warm, culturally fluent customer care with genuine product and garment expertise — advising women on our modest fashion pieces the way a knowledgeable friend would, resolving issues before they escalate, and protecting the premium experience our brand promises. This is a remote role with occasional in-office presence.
Key Responsibilities
Customer Care & Resolution
• Respond to customer inquiries across WhatsApp, phone, email, and social channels in fluent Arabic and English.
• Handle order questions, sizing guidance, delivery tracking, returns, and exchanges end-to-end.
• Resolve complaints with composure and escalate only what genuinely requires it.
Product & Style Advisory
• Advise customers on garment selection, fit, fabric, styling, and occasion suitability.
• Speak with authority about our sub-brands, collections, and the cultural context of the pieces we sell.
• Guide customers toward confident purchase decisions, reducing hesitation and returns.
Experience & Brand Protection
• Maintain the tone and standard appropriate to each sub-brand (premium vs. accessible).
• Follow brand rules precisely — including which offers, discounts, or messaging apply to which line.
• Capture recurring customer questions and pain points and report them to the team.
Operational Support
• Log interactions accurately in our CRM (Zoho).
• Coordinate with logistics and the internal team on order and delivery issues.
Support post-purchase follow-up and light retention outreach when needed.
Work Arrangement & Compensation
• Type: Remote / work-from-home, with occasional required visits to the Dubai Office / Sharjah Facility.
• Hours: Part-time / Full-time.
• Compensation: AED 1,500 – 3,000 per month, based on experience and demonstrated garment/cultural expertise.
• Visa: Not sponsored — candidate must independently hold valid UAE residency.
Reports to: Operations Lead.
Title: Customer Experience Specialist – Arabic (Modest Fashion)
Company: Wow Fashions – F.Z.C
Location: Dubai, UAE
