Overview
Customer Experience Executive Jobs in Dubai at Muzna Food & Beverages LLC
Key responsibilities:
Call Center Agent
- Answer phones and respond to client requests, reservations, and customer queries/complaints; register information into the computer system.
- Receiving and responding to emails related to reservations, enquires and complaints, while forwarding them to the concerned department when required. A follow up should be done to ensure that the completion.
- Record and reply to the complaints and escalate them to the relevant department for appropriate action to be taken.
- Recognize and alert supervisors of trends in customer calls.
- Ensure that 80% service levels of the call center are met as per the standards
Customer Service
- Maintain excellent client relations and ensuring speedy resolution of queries and grievances within the SLA leading to generation of avenues for further business.
- Ensure the highest level of customer service is provided while converting as many enquiries into sales.
- Ensure continuous interaction with the customer to confirm that areas of concern can be worked upon for improved service levels.
- Follow-up on customer inquiries not immediately resolved and ensure that the end result is well communicated with the customer.
Rental Administration
- Update systems when needed (Carpro, Wizard, WarLoc, Intranet, etc..) to keep up to date and ensure all reservations and information is recorded in a timely manner.
- Report all the complaints handled and Initiatives to improve NPS for AVIS UAE
- Generate outbound leads and contribute to an increase in the GSA business
- All Internal communications has to be well maintained with access to the call center team in a shared folder with respect to customers complaints, enquiries, reservations, new business prospects, sales leads, latest partnership guidelines, ongoing promotion updates etc.
Job Type: Full-time
Pay: From AED4,500.00 per month
Application Question(s):
- Knowledge of Rental / Travel Industry
Experience:
- Rental / Travel industry: 2 years (Required)
Language:
- Arabic (Preferred)
Title: Customer Experience Executive
Company: Muzna Food & Beverages LLC
Location: Dubai
