Crew Duty Controller

About the Role:

As a Crew Duty Controller, you will play an important role in supervising and managing worldwide operational activities for all Flight and Cabin crew, ensuring the seamless management of crew resources, and supporting safe, efficient, and cost-effective airline operations. Working within the Operations Control Center (OCC) and Crew Operations Center in a dynamic 24/7 environment, you will oversee crew rosters, regulatory compliance, and crew readiness, manage flight and crew-specific incidents, and ensure qualifications and certifications are maintained. You will align crew operations with broader business objectives while handling critical incidents and operational disruptions.

• Monitor and manage crew rosters, ensuring full compliance with flight duty time limitations (FDTL), fatigue risk management, and aviation regulations (GACA, IATA, ICAO).
• Lead the response to operational disruptions, including flight delays, cancellations, emergencies, and re-routing, while maintaining crew readiness and welfare.
• Act as a point of contact for crew, senior management, and key stakeholders—communicating changes, resolving incidents, and providing critical input for crew deployment decisions.
• Collaborate with airport operations, OCC, and regulatory authorities to ensure seamless crew coordination.
• Drive continuous improvement by analyzing shift performance and suggesting solutions to enhance efficiency and crew satisfaction.

About You:

What You Bring

• A minimum of 4 years’ experience in crew control, crew scheduling, or planning—preferably in a supervisory capacity.
• Solid understanding of airline operations and aviation regulations.
• Proven ability to manage disruptions and make timely, data-driven decisions in high-pressure situations.

• Strong communication and stakeholder engagement skills.
• Proficiency in crew management systems and Microsoft Office tools.
• Excellent organizational, problem-solving, and analytical abilities.
• Resilience, adaptability, and a passion for supporting crew in a dynamic operational environment.
• Ability to work irregular hours, including weekends and holidays.

• High School diploma (Grade 12) with a minimum of 4 years’ vocational experience in an operational setting.
• Additional certifications in aviation operations or crew resource management are an asset.
• Fluency in English required; Arabic proficiency is advantageous.