Overview
Contractor Jobs in Lebanon at Deloitte & Touche (M.E.)
Our Purpose
Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.
Our shared values guide the way we behave to make a positive, enduring impact.
Job Description
During your tenure as Employee Services Associate, you will resolve employee service requests received through the ServiceNow platform and support employees on the corresponding requests. You will also be responsible for providing ad hoc support to employees with all Human Resources services of Deloitte Middle East. Please see below the roles and responsibilities:
- Resolve employee service requests (e.g., leave balance discrepancy, payroll discrepancy, loan and advance payment requests, allowance requests, company letter requests, etc.) raised through the ServiceNow platform.
- Keep daily track of pending service requests and prioritize the tasks based on urgency and relevancy.
- Explore any bottlenecks in resolving the service requests, coordinate with relevant stakeholders, or bring it to management’s notice to ensure the requests are resolved within the defined Service Level Agreement.
- Periodic monitoring of request resolution turnaround time (TAT) against pre-defined SLAs for every request type, and any identified discrepancies to be discussed with management.
- Keep track of employee data changes (e.g., benefits, the addition of dependents, status change, etc.) and inform benefits providers.
- Evaluate employees’ eligibility for the firm’s referral program, and ensure eligible employees are rewarded with referral awards as per the candidate’s hired level.
- Consolidate all changes that impact the payroll every month and share them with Finance prior to the cut-off date.
- Develop periodic summaries for service requests for business stakeholders, and resolve any pending requests.
- Manage employees’ end of service payments through our verified third-party fund manager.
- Diligently follow up with stakeholders to ensure the service requests are resolved on time.
- Create service requests on an ad hoc basis upon receiving requests from HR business partners, general partners, and employees who do not have access to the ServiceNow portal.
- Promptly handle employee verification requests from third parties regarding current employees or the firm’s alumni and share the necessary information under data-sharing policy.
Leadership Capabilities
- Build own understanding of our purpose and values; explore opportunities for impact.
- Demonstrate strong commitment to personal learning and development; act as a brand ambassador to help attract top talent.
- Understand expectations and demonstrate personal accountability for keeping performance on track.
- Actively focus on developing effective communication and relationship-building skills.
- Understand how daily work contributes to the priorities of the team and the business.
Qualifications
- Bachelor’s degree in human resources management, business administration, or a related field.
- Knowledge of best practices in HR management is essential.
- Technical ability and computer literacy (Word, Excel, PowerPoint, Microsoft Office) recommended.
- Experience in ServiceNow administration is an added advantage.
- Ability to communicate professionally with partners and high-level executives. Strong presentation skills are considered a plus.
- Detail oriented and conscientious.
- Excellent organizational, communication, and time-management skills.
- Fluency in English (reading, speaking, and writing). Preference for bilingual candidates (Arabic/English).
- Minimum 3 years of experience including HR experience, preferably in a multinational firm.
Title: Contractor
Company: Deloitte & Touche (M.E.)
Location: Lebanon
