Overview
Contact Center Agent Jobs in Riyadh · Saudi Arabia at GlobeMed Saudi
- Receiving all incoming calls through CISCO and quickly responding to them.
- Dealing well with the caller (insured member) in line with the nature of the inquiry and in a manner benefiting the status of the company and trying to satisfy them permanently.
- Register all inquiries received in the CISCO system.
- Implementing the customer service procedures and instructions approved by the Contact Center Manager.
- Committing with the instructions of the quality unit to ensure the progress of the work in accordance with the procedures and instructions approved by the Contact Center Manager.
- Committing with the instructions of the internal regulations for Contact Center employees approved by the Contact Center Manager.
- Execute all customer requests received and serve them by providing correct information after verifying the used systems.
- Record all complaints & incidents received at the contact center and ensure that they are entered correctly on the CRM according to the department concerned with resolving the complaint.
Taking any other additional
Title: Contact Center Agent
Company: GlobeMed Saudi
Location: Riyadh · Saudi Arabia
