Overview
Community Specialist Social Media Jobs in Doha, Qatar at University of Doha for Science and Technology
Launch and lead the execution of Clienteling initiative in store
Support the Store management in strengthening a client-centric culture among the team & ensure the full implementation of the Gucci Clienteling program and initiatives
Ensure the comprehension of the clienteling KPIs, monitor the performances and implement action plans to improve them, focusing especially on the data collection, data quality and client retention
Coach, train & support each client advisor on the selling floor and through one-to-one sessions : implement & follow a coaching calendar
Retain and develop the existing clients
Proactively support the Client Advisors in building relationships and gaining customer understanding to promote future visits
Inspire CAs to implement initiatives personalized on client interests and profile
Manage and develop VIG clients through personalized development plans
Recruit new clients within and outside of the store
Monitor and coach Client Advisors on information collection and enrichment : tools usage and related ceremony
Provide training, motivation and coaching to sales staffs to enhance their clienteling skills, calling techniques, and client service standards
Develop multi-sourced new client development initiatives / activities to ensure on-going clienteling activity development in collaboration with local corporate team
Manage One To One appointment (OTO) planning and VIP room (where available)
Stimulate and assists Client Advisors in preparing, executing and following-up OTO initiatives, coordinates the OTO calendar and monitors results
Assist Client Advisors when in the preparation of OTO appointments, leveraging on VIP room, visual merchandising, product and hospitality guidelines
Requirements
5+ years of Retail experience
Deep knowledge and understanding of Luxury Business, customers, competitors and products
Strong customer focus in line with Gucci hospitality culture
Problem Solving, Proactivity and Empathy
Passion for the brand, history and creative culture
Detail oriented, organized and professional
Ability to build relationships and encourage colleagues to generate innovative ideas to drive success. Able to motivate, coach and drive others
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Title: Community Specialist Social Media
Company: University of Doha for Science and Technology
Location: Doha, Qatar
Category: Retail (Customer Service Rep)
