Overview
Commercial Department Manager/Store Department Manager Jobs in Dubai, UAE at Al-Futtaim
Position: Â Commercial Department Manager/ Store Department Manager
Job Requisition :160040
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired andinnovativebrands.
Al-Futtaim Group’s entrepreneurship and relentless customer focus enable the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values ofrespect, excellence,collaboration, and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the role:
CDMs are responsible for managing a department/s and the team. Ensuresmerchandising, stock availability, profit protection, sales, BTF, and general day-to-day management of the department. Ensure excellent customer service in the Department and within the store.Training and Developmentof the staff, is a role model for sales assistants, senior sales assistants, and develops contact with customers.
What you will do:
Description of Accountability:
Customer Service
Daily coaching of colleagues to maximise impact at department level and developing all employees to deliver world-class service.
Responsible for protecting the Customer Journey whilst duty managing, prioritising and co-ordinating the store objectives to maximise the customer experience.
Replying to all customer feedback and following up actions within the department on a daily basis.
Delivers friendly, knowledgeable, and efficient service within the department including sight lines, sizing, and one-to-onecustomer interaction.
Store Operations
Ensure store opening and closing procedures are adhered to.
Ensure Store cover is planned and implemented properly.
Implement company visual guidelines, layouts, and timescales within your department ensuring clear sight lines and clear navigation throughout the department.
Conduct daily floor walks generating positive sale-driving actions and coach colleagues around conversion, basket drivers, and profit optimisation.
Cash line procedures are adhered to and controls are implemented (employee purchases, returns, damages, etc.).
Safety procedures need to be implemented in line with company policy.
Adherers to Standard Operating Procedures (SOP) manual on a day-to-day basis.
People Management
Newcomers and staff are properly inducted and trained.
Manage department colleague’s Performance Development Reviews (PDRs) and handle all relevant HR issues in a timely manner in accordance with company policies and procedures.
Effectively manage conflicts & motivate colleagues to perform to their best abilities.
Required Skills to be successful:
Knowledge of customer service principles and processes.
Knowledge of sales principles.
The ability to lead and motivate a team.
Excellentcommunicationand ‘people’ skills.
A strong commitment to customer service.
The ability to work under pressure and handlechallengingsituations.
Confidence, drive, and enthusiasm.
Decision-making ability and a sense of respon…
Title: Commercial Department Manager/Store Department Manager
Company: Al-Futtaim
Location: Dubai, UAE
Category: Retail, Management
