Overview
Call Center Executive Emiratized Jobs in UAE at First Abu Dhabi Bank
Position: Call Center Executive Emiratized role
JOB
PURPOSE:
To serve customers byproviding product service information; resolving product andservice issues by maintaining immaculate quality standards. Toensure financial and reputational integrity of the organization andproviding end to end solutions for better customer serviceexperience. Possessing a strong team spirit motivation and friendlyenvironment with all customer andColleagues
Specific Job Accountability Provide excellentcustomer service by attending to incoming calls within the qualityguidelines Handling and resolving customercomplaints to
customer satisfaction
within the defined authoritylimits and to escalate as per process Recommendpotential products or services to management by collecting customerinformation and analyzing customer needs Ensurequality of inbound / outbound calls by achieving set targets interms of service standards and
customer satisfaction
scores2 Contribute to the business by generating newprospects/Leads and
upselling
for all types of FABproducts Maintains customer records by updatingcustomer history through service requests/complaints and Notes Maintain confidentiality of the bankscustomers and data Ensure the business meets itsobligations under the Banks Policies and Standards and under locallaws/regulations Attend to special tasksassigned by team leader and Managers Demonstrateflexibility in adhering to your planned/scheduled shifts and oncall/ unplanned shifts due to the floor situation for achieving alldefined Service Level and Abandoned rates Ensureselfpunctuality adherence of policies & procedures anddiscipline to the Centre
Qualifications:
Minimum Qualifications:
High School Minimum
Experience:
0 2years relevant experience in bankingsector Knowledge Skills and Attributes:
Customer Service
Product Knowledge
Quality Focus
Problem Solving
Documentation Skills Listening Phone Skills Excellent communicationskill in English &Arabic Additional Information  :
Should hold aValid UAE Family book(Mandatory).
Remote Work
:
Yes
Employment Type
:  Parttime Key Skills   Children Activity,Feed,ASP.NET,Corporate Strategy,Health And Safety Management  Vacancy:  1
Title: Call Center Executive Emiratized
Company: First Abu Dhabi Bank
Location: UAE
Category: Customer Service/HelpDesk (Customer Service Rep)
