Overview
CAD Technician Jobs in Dubai at Battersea Interior Design Firm
Job Title: Call Center Manager / Supervisor
Location: Dubai, UAE
Company: Pulse Medical Centre
Job Type: Full-Time
About Us:
Pulse Medical Centre is a leading healthcare provider in Dubai, focused on delivering top-tier medical services to our patients. As we expand our operations, we are looking for a dedicated Call Center Manager to lead and supervise our call center team. This person will play a key role in improving the customer experience and ensuring that our team effectively manages leads and follows up with clients to drive growth.
Job Overview:
We are seeking a detail-oriented and proactive individual to take charge of our call center department. The Call Center Manager will be responsible for monitoring team performance, listening to calls, reviewing WhatsApp responses, ensuring timely follow-up, and improving lead conversion. This role will require frequent interaction with the team, providing guidance and coaching to close more clients. The role requires fluency in both English and Arabic to effectively communicate with both the team and clients.
Key Responsibilities:
Monitor and review incoming and outgoing calls to ensure quality service and effective communication.
Regularly review team responses on WhatsApp, ensuring timely follow-up and appropriate client handling.
Track leads to ensure that all follow-ups are completed on time and accurately.
Provide actionable feedback to team members and help identify areas for improvement in communication and lead management.
Hold weekly Zoom meetings with the team to discuss performance, address concerns, and share improvement strategies.
Work closely with the team to develop techniques for improving client engagement and conversion rates.
Create and implement performance metrics to measure and track team effectiveness.
Provide ongoing training and development opportunities to improve team skills and effectiveness.
Address any performance issues and develop plans for improvement where necessary.
Help streamline processes and implement best practices for managing leads and client interactions.
Ensure the team adheres to clinic policies and guidelines regarding communication and customer service.
Key Qualifications:
Proven experience in managing or supervising a call center or customer support team.
Fluency in both English and Arabic is required to ensure effective communication with the team and clients.
Strong communication and interpersonal skills.
Ability to listen actively, assess performance, and provide constructive feedback.
Strong leadership skills with a focus on team improvement and client satisfaction.
Experience with lead management and conversion techniques.
Proficiency in using communication platforms (e.g., WhatsApp, CRM software).
Ability to analyze data and make data-driven decisions.
Experience in the healthcare or service industry is a plus.
Additional Desired Skills:
Ability to work independently while also fostering a collaborative team environment.
Experience with performance reviews, coaching, and developing action plans for team improvement.
Time management and organizational skills, with the ability to oversee multiple priorities simultaneously.
Salary: Competitive, based on experience + Bonus on Target.
Job Type: Full-time
Pay: AED5,000.00 – AED7,000.00 per month
Language:
Arabic (Required)
Title: CAD Technician
Company: Battersea Interior Design Firm
Location: Dubai
