Overview
Assistant Outlet Manager Jobs in Abu Dhabi, UAE at Minor International
Company Description
A luxury hospitality brand formoderntravellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s mostexcitingdestinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Job Description
To promote and ensureguest satisfaction, achieved through his/her ability to develop and maintain a strongteam environment, placing emphasis on Associate satisfaction and delivery of prompt, courteous service.
Prompt and courteous delivery of all orders, maintaining a positive image through all guest contact and through cleanliness of guest areas.
Assure totalguest satisfactionin the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders.
During shift, ensure that guests are satisfied by assisting with serving, seating,communicationwith kitchen, and by striving to speak to all guests.
Assist in maintaining a highly motivated and well-trained staff.
Open and close shift in accordance with Manager’s Checklist.
Train, maintain and enforce all Anantara Service Standards.
Properly execute revenue and check control procedures on shift.
Maintain a safe and sanitarywork environmentfor all Associates and guests.
Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks).
Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
Be on the floor during entire meal period and ensure adequate coverage.
Ensure that only a quality product is being served.
Maintain proper Associate uniform standards.
Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling, time adjustments, etc.).
Assist any Associate in his/her job performance, when required, to ensureguest satisfaction. Assist in implementing an effective training program for new and current associates.
Encourageproblem solvingby Associates through proper training andempowerment, to ensureguest satisfaction.
Establisheffective communicationwith Associates to gain their trust andrespectthrough his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantara’s Guarantee ofFair TreatmentPolicy.
Identify and recommendincentive programs, new ideas, and methods of operation.
This is a highly-visible guest service position, requiring above averagecommunication skills, interacting professionally with guests.
Qualifications
College diploma in Hotel Management or related field.
Minimum experience of 2-3 years in a Food & Beverage role in luxury hotel.
Passion forleadershipandteamwork.
Excellentcommunication skillsin English.
Eye for detail to achieve operational excellence.
Excellent guest service skills.
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Title: Assistant Outlet Manager
Company: Minor International
Location: Abu Dhabi, UAE
Category: Hospitality / Hotel / Catering, Management
