Assistant Manager – Business Banking Governance (UAE Nationals Only)

Job Responsibility:

• Effectively identify and respond to Business Banking client needs.
• Ensure completion of client transaction in timely and quality manner.
• Support the quality initiative by reducing transaction defeats and cycle time.
• Add value to our clients through delivering on our EIB Banking experience.
• Provide product and service information, advice and relevant products and services to customers to increase their awareness and promote their usage.
• Address customer problems and complaints to achieve satisfactory resolutions.
• Adhere to legal, corporate and regulator procedures.
• Apply and comply with relevant processes, procedures and controls to meet the unit’s needs while providing efficient service to customers.
• Assists staff on a day to day basis by conducting research, responding to inquiries, and assisting with the development of or revisions to policies and procedures.
• Work with Department Head on the oversight of the Bank’s compliance framework within the business unit.
• Assists with audit and compliance examinations, including requesting and preparing materials.
• Assists the front line on monitoring and analysis of customer profiles.
• Ensure compliance and completion of regulatory initiatives/remediation projects
• Maintain strict control of confidential documents/secured negotiable items to prevent loss or misuse.

Job Skills & Qualifications:

• Bachelor graduate
• UAE National with up to 3 years of experience in similar role

What we offer you:

• Competitive salary package
• Strong emphasis on work-life balance and wellbeing across the bank
• World-class Learning & Development platform and career development
• Generous annual leave entitlement and Private Healthcare
• Preferential banking facilities for employees