Overview
Application Specialist Jobs in Sharjah, Sharjah Emirate, United Arab Emirates at University of Sharjah
Title: Application Specialist
Company: University of Sharjah
Location: Sharjah, Sharjah Emirate, United Arab Emirates
About the University of Sharjah
The University of Sharjah is committed to providing a world-class educational experience that prepares lifelong learners and leaders with integrated knowledge and skills. We are passionate about building a collaborative and sustainable environment that cultivates twenty-first-century skills and fosters pioneering research and scholarship. We seek to serve the current and future needs of our local community and beyond by offering innovative academic and professional programs.
Since its foundation in 1997, the University has successfully become one of the top Universities in the UAE and has managed to make its mark in the educational and research industry worldwide united by six core values: Integrity and Ethics, Dedication, Inclusiveness, Excellence with limitless Drive, Accountability and Transparency, and Innovation and Creativity.
The University of Sharjah believes in the crucial role of scientific research in the development of the modern United Arab Emirates. Since its establishment, the university has put research at the top of its list of priorities. Part of the university's strategy is to promote research among faculty members in all colleges, with the aim of attracting outstanding faculty with impressive research accomplishments.
The University of Sharjah’s Rankings:
251-300 in Times Higher Education World University Rankings 2023
Among the top 200 universities globally (176-200) in The World University Rankings 2023 by Subjects
Among the best #121 universities in Asia In News Best Global Universities Rankings 2022/2023
=89th in The Young University Rankings in 2022
#61 The Emerging Economies University Rankings in 2022
Among the top 10 best Arab universities The Arab University Rankings 2022
About the Role
As an Application Analyst, the role is to provide high quality technical support services and expertise to stakeholders in various administrative departments at the University of Sharjah, in order to meet their system/application needs and requirements.
Key Duties & Responsibilities
- Assist the line manager in creating, developing and implementing the section’s procedures by monitoring the process and ensuring its compliance with the Information Technology Center and UOS goals and strategic objectives.
- Consult with users (stores, procurement, accounting, budget, etc.) regarding applications programming requests, applications training, user support and troubleshooting.
- Analyze user applications programming requests related to overall program goals and system functionality and recommends solutions.
- Support users by identifying, evaluating, selecting supporting and maintaining systems solutions to ensure the availability and usability of the software solutions. As well as provide training to the users to maintain business continuity.
- Prepare project status reports, in order to keep both the line manager and client updated about related projects and other issues.
- Train, coach and provide technical/practical expertise to new employees in job related process to ensure they acknowledge and understand their responsibilities and tasks.
- Provide the necessary assistance and support to the line manager and other team members in ensuring the section’s KPIs are achieved successfully by gathering the necessary data, preparing progress reports and ensure that the necessary action plans have been fulfilled successfully.
- Participate in related projects that help support and improve the department and the University in general, and be an active member of the project team ensuring that all assigned tasks are completed accurately and on time.
- Keep-up-to-date with new developments and advancements in the market in order to suggest suitable solutions and advancements at the university and serve users better.
Job Requirements
- Excellent oral and written communication skills and the ability to prepare professional documents, in both Arabic and English.
- Excellent customer service skills.
- Demonstrate a good understanding of operating the required software/hardware
- Able to understand the meaning of common error messages and explain them to users in simple language. Ability to organize and prioritize multiple tasks and produce reports under strict guidelines.
- Problem solving skills.
- Attention to detail.
- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
- Use technical knowledge to help and assist users overcome any difficulties.
- Works as a competent member of the team, willingly providing backup support for co-workers when appropriate and actively supporting group goals.
- Minimum of bachelor’s degree in Computer Science, MIS, or any related discipline.
- 6-8 years of UAE experience in similar role preferably in higher education institutions.
Closing Date: 28 May 2026