Overview
Administrator – Service Desk Jobs in Riyadh, Saudi Arabia at Microland
Bachelor of Business Administration (Management)
Nationality:Any Nationality
Vacancy:1 Vacancy
Job Description
Required Skills
Technology | End User Issues | Printer + Scanner + Outlook + MS Office + Applications
Behavioral | Aptitude |Communication
Behavioral | Aptitude | Information Processing
Education
Qualification:
Any Graduate (Engineering / Science)
Responsibilities:
Handle incoming calls, emails, and chat from the users. Some accounts may require working on rotational shifts.
Ability to comprehend end users from international locations over the phone.
Recording, classifying, and prioritizing tickets.
Providing initial support and troubleshooting based on Knowledge Base articles.
Contributing to Knowledge Base with new articles.
Taking control of an end user’s machine if required while troubleshooting.
Routing requests to the appropriate support groups or third-party suppliers when tickets are not resolved during initial support.
Monitoring the status and documenting the progress towards the resolution of all open tickets.
Keeping affected users informed about the progress.
Escalating the process if necessary.
Resolution confirmation and closure of tickets within the SLA.
Attend training and complete certifications for set competencies.
Technical Skills:
Ability to differentiate between different types of IT assets.
Basic troubleshooting on different versions of Windows OS (e.g., Windows XP, Windows 7, Windows 10, and Windows 11).
Understanding of desktop applications and how they work, including installation and uninstallation.
Ability to support users in business applications based on SOPs.
Troubleshooting Desktop/Application remotely.
Ability to carry out Disk management, Disk Encryption, Wireless configuration.
Ability to check utilization and availability, and perform startup and shutdown services by following SOP.
Ability to install and configure email clients, troubleshoot connectivity issues.
Ability to troubleshoot calls for printers and copiers locally and remotely.
Desired Skills:
Understanding of domain setup and ability to add/remove computers to the domain (For MSP and Enterprise). #J-18808-Ljbffr
Title: Administrator – Service Desk
Company: Microland
Location: Riyadh, Saudi Arabia
Category: IT/Tech, Customer Service/HelpDesk
