Overview
2nd level Support Engineer- Jordan Jobs in Amman, Jordan at Diyar United Company
Key Responsibilities:
System & Infrastructure Support:
- Troubleshoot, diagnose, and resolve all application, user and system issues.
- Ensure high performance of Retail systems across Head Office and all sites.
- Provide support for MS SQL Server-based systems (Head Office, Back Office, POS).
User & Client Support:
- Liaise with users at Head Office and fuel stations to resolve technical issues.
- Provide training and guidance to users on system functionalities as required.
- Work closely with vendors and external support teams for any third-party system issues.
Required Skills & Qualifications:
Technical Expertise:
- background in infrastructure support (networking, servers, storage, cloud, security).
- Familiarity with POS systems, bank terminals, etc.
- Experience of Implement, test, configure, troubleshooting and supporting application.
- Experience in Providing technical support to end-user as per IT related issues
- Experience in Writing queries and manage MS SQL and writing scripts.
- Good understanding of Web Services, API and IP based protocols
- Knowledge of networking protocols, firewalls, VPNs, and other network management tools.
Title: 2nd level Support Engineer- Jordan
Company: Diyar United Company
Location: Amman, Jordan
