Overview
首席运营官 Jobs in Dubai, Dubai, United Arab Emirates at CoinW
Title: 首席运营官
Company: CoinW
Location: Dubai, Dubai, United Arab Emirates
一、岗位概述
作为 CoinW 核心管理层成员，全面统筹交易所全球运营体系建设与业务落地，协同 CEO 制定公司战略并推动执行，负责运营、产品、市场、客服、合规运营等多条线的效率提升与业绩达成，支撑交易所全球化扩张与业务增长目标。
二、核心职责
1. 战略与经营管理
协同 CEO 制定公司中长期战略与年度经营目标，拆解至各业务线并推动落地，对整体运营 KPI（用户增长、交易量、留存、营收）负责；
建立经营分析与数据看板体系，定期输出运营健康度报告，向董事会 / 管理层做经营复盘，及时识别业务风险并提出优化方案；
统筹跨部门资源协调，打通产品、技术、市场、风控、合规、财务链路，提升组织整体运转效率。
2. 运营体系建设
搭建并优化交易所全链路运营体系，涵盖用户运营、活动运营、内容运营、社群运营、VIP 运营等模块；
主导全球多区域运营策略制定，针对不同市场（中东、东南亚、欧洲、拉美等）设计本地化运营方案，推动区域用户增长与交易活跃度提升；
建立运营 SOP 与标准化流程，推动运营工具化、数据化、自动化升级，持续提升人效。
3. 产品与用户增长
协同产品团队定义产品优先级与 roadmap，从运营视角提出产品需求并推动落地，持续优化用户体验与转化漏斗；
负责用户生命周期管理，搭建拉新 – 激活 – 留存 – 变现 – 传播的增长模型，驱动核心指标增长；
统筹大客户 / VIP 用户运营体系建设，提升高净值用户留存与 ARPU 值。
4. 市场与品牌协同
协同市场负责人制定全球整合营销策略，确保运营活动与品牌节奏对齐，实现流量高效转化；
统筹 KOL、社群、媒体等渠道的运营转化，建立渠道效果评估体系，优化投放 ROI；
参与重大行业活动、战略合作的商务谈判与落地执行。
5. 组织与团队管理
搭建并培养全球化运营团队（预计 30-50 人规模），建立人才梯队与绩效考核体系；
优化组织架构与协作流程，推动跨区域、跨部门高效协同；
塑造运营团队文化，打造数据驱动、结果导向、快速迭代的团队氛围。
6. 合规与风控协同
协同风控、合规团队，确保所有运营活动符合各区域监管要求，平衡业务增长与合规风险；
参与反洗钱（AML）、KYC、用户适当性管理等合规运营流程的设计与落地。
三、任职要求
1. 基本条件
8 年以上互联网 / 金融科技 / 加密行业运营经验，3 年以上团队负责人及以上管理经验；
有加密货币交易所、券商、互联网金融、支付平台 COO / 运营 VP / 运营总监岗位经验者优先；
本科及以上学历，金融、经济、计算机、商科相关专业优先。
2. 专业能力
深度理解加密货币交易所业务模式与行业生态，熟悉现货、合约、衍生品等核心产品逻辑；
具备完整的用户增长方法论，有从 0 到 1 搭建运营体系或规模化增长的成功案例；
极强的数据敏感度与数据分析能力，能够通过数据驱动业务决策，熟练使用数据分析工具；
具备全球化视野，有多区域市场运营经验，熟悉中东、东南亚、欧洲等区域市场特点优先。
3. 软素质
战略思维与执行力兼备，既能参与顶层设计，又能带队落地拿结果；
极强的跨部门协调与推动能力，能够在复杂环境下整合资源达成目标；
抗压能力强，能够适应加密行业 7×24 小时高节奏、强波动的工作环境；
英语可作为工作语言，能够无障碍进行国际商务沟通。
四、加分项
有头部交易所（Binance/OKX/Bybit 等）核心运营岗位任职经历；
有从 0 到 1 搭建海外交易所运营团队的完整经验；
具备中东、北非、东南亚本地化资源与人脉；
熟悉合规运营，持有 CAMS、ACAMS 等反洗钱相关认证；
有创业公司经历，具备从零搭建体系的经验。
1. Position Overview
As a core member of CoinW's executive leadership team, the COO will oversee the establishment and execution of the exchange's global operations framework. Working closely with the CEO to define corporate strategy and drive execution, this role is responsible for efficiency improvement and performance delivery across operations, product, marketing, customer support, and compliance operations, supporting the exchange's global expansion and business growth objectives.
2. Key Responsibilities
Strategy & Business Management
Collaborate with the CEO to develop the company's mid-to-long-term strategy and annual business targets, cascade goals across business lines, and drive execution; own overall operational KPIs including user growth, trading volume, retention, and revenue.
Establish business analytics and dashboard systems, deliver regular operational health reports, and conduct business reviews with the Board and executive team to proactively identify business risks and propose optimization solutions.
Orchestrate cross-functional resources across product, engineering, marketing, risk, compliance, and finance to improve overall organizational efficiency.
Operations System Building
Build and optimize the exchange's end-to-end operations framework, including user operations, campaign operations, content operations, community operations, and VIP operations.
Lead the formulation of global multi-regional operations strategies, design localized operation plans for key markets (Middle East, Southeast Asia, Europe, Latin America, etc.), and drive regional user acquisition and trading activity growth.
Establish operations SOPs and standardized processes, drive tooling, data-driven, and automation upgrades to continuously improve operational efficiency.
Product & User Growth
Collaborate with the product team to define product priorities and roadmap, surface product requirements from an operations perspective, and drive implementation to continuously optimize user experience and conversion funnels.
Own the full user lifecycle management, build the acquisition–activation–retention–monetization–referral growth model, and drive core metric growth.
Oversee the key account/VIP user operations system to improve high-net-worth user retention and ARPU.
Marketing & Brand Alignment
Align with the Head of Marketing on global integrated marketing strategies to ensure operations campaigns are synchronized with brand cadence and drive efficient traffic conversion.
Oversee operations conversion across KOL, community, and media channels, establish channel performance measurement systems, and optimize ROI.
Participate in business negotiation and execution of major industry events and strategic partnerships.
Organization & Team Management
Build and develop a global operations team (estimated 30–50 headcount), establish talent pipelines and performance management systems.
Optimize organizational structure and collaboration workflows to enable efficient cross-regional and cross-functional coordination.
Shape the operations team culture, fostering a data-driven, results-oriented, and fast-iterative team environment.
Compliance & Risk Alignment
Work with the Risk and Compliance teams to ensure all operations activities meet regulatory requirements across jurisdictions, balancing business growth with compliance risk.
Participate in the design and implementation of AML, KYC, user suitability, and other compliance operations processes.
3. Requirements
Basic Qualifications
8+ years of operations experience in internet, fintech, or crypto; 3+ years in team leadership or senior management roles.
Prior experience as COO / VP of Operations / Director of Operations at a crypto exchange, brokerage, fintech platform, or payment company is strongly preferred.
Bachelor's degree or above in finance, economics, computer science, business, or related fields.
Professional Competencies
Deep understanding of crypto exchange business models and industry ecosystem; familiarity with core product logic including spot, futures, and derivatives.
Proven user growth methodology with successful track records of building operations systems from scratch or driving scaled growth.
Strong data acumen and analytical capabilities; ability to drive business decisions through data; proficiency in data analysis tools.
Global mindset with multi-market operations experience; familiarity with Middle East, Southeast Asia, or European market characteristics is a plus.
Soft Skills
Balanced strategic thinking and execution capability — able to contribute to top-level design and lead teams to deliver results.
Exceptional cross-functional coordination and execution ability to integrate resources and achieve goals in complex environments.
High stress tolerance; able to adapt to the 24/7 fast-paced and volatile crypto industry.
Professional working proficiency in English for international business communication.
4. Preferred Qualifications
Previous core operations experience at top-tier exchanges (Binance / OKX / Bybit, etc.).
End-to-end experience building overseas exchange operations teams from zero to one.
Established local networks and resources in the Middle East, North Africa, or Southeast Asia.
Compliance operations background with CAMS, ACAMS, or related anti-money laundering certifications.
Startup experience with hands-on system-building experience.