Overview
Workplace Experience Manager Jobs in Abu Dhabi, UAE/Dubai at TALENTMATE
About Us
Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design,helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.
Job Description
Location:
UAE Abu Dhabi
Working Location Category:
Placed
About Us
Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design,helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.
We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.
Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.
About
The Role
The Workplace Experience Manager is responsible for creating and maintaining an exceptional workplace environment within a prestigious corporate headquarters.
Reporting to the Operations Manager, this highly visible, client-facing role will act as the custodian of workplace experience, ensuring every aspect of the employee, visitor, and executive experience reflects the highest standards of professionalism, hospitality, and operational excellence.
The role combines workplace experience, hospitality, and soft services leadership to deliver a seamless, premium environment across the workplace. Working closely with multiple outsourced service partners, you will drive service excellence across front-of-house, hospitality, catering, executive support, cleaning, security, waste management, landscaping, pest control, and associated workplace services.
The successful candidate will be an enthusiastic, proactive, and solutions-focused leader with exceptional attention to detail, outstanding stakeholder management skills, and a genuine passion for delivering world-class workplace experiences.
Key Responsibilities Operational Leadership
- Act as the deputy to the Operations Manager for all workplace experience and soft services matters.
- Lead the day-to-day delivery of workplace experience operations.
- Support the Operations Manager in delivering contractual obligations, strategic objectives, and client commitments.
- Escalate operational risks and service issues with practical recommendations and solutions.
- Deputise for the Operations Manager during periods of absence where appropriate.
Workplace Experience Leadership
- Champion an exceptional workplace experience across the entire headquarters.
- Act as the custodian of workplace presentation and service excellence.
- Ensure the workplace consistently reflects the standards expected of a premium executive environment
- Promote a culture where every interaction contributes positively to the employee and visitor experience.
- Continuously identify opportunities to enhance the workplace through innovation and best practice.
Hospitality & Executive Support
- Lead hospitality, reception, concierge, and workplace services to deliver an outstanding guest experience.
- Ensure executive offices, boardrooms, and meeting spaces are maintained to impeccable standards.
- Coordinate VIP visits, executive meetings, and corporate events.
- Oversee catering and hospitality services, ensuring exceptional presentation and service quality.
- Act as the primary client contact for all workplace experience and soft services matters.
Client Relationship Management
- Develop trusted relationships with senior client stakeholders.
- Present service performance, improvement initiatives, and operational updates.
- Respond proactively to client requests and feedback.
- Anticipate stakeholder requirements before they become issues.
Workplace Standards & Presentation
- Conduct daily…
Title: Workplace Experience Manager
Company: TALENTMATE
Location: Abu Dhabi, UAE/Dubai
Category: