Overview
Warranty Executive | Al-Futtaim Motors | Toyota Jobs in Dubai, UAE at Al Futtaim Group
Overview of the Role
Join Al-Futtaim Automotive as a Warranty Executive and play a vital role in supporting Toyota and Lexus aftersales operations across the UAE.
In this role, you will ensure warranty claims are processed accurately and efficiently, while maintaining compliance with manufacturer policies and procedures. You will work closely with service centers, warranty teams, and key stakeholders to maximize warranty recoveries, improve process quality, and support vehicle safety initiatives across the network.
What You Will Do
- Review, adjudicate, and authorize warranty repairs and warranty claims submitted by Toyota and Lexus service centers
- Ensure warranty submissions meet manufacturer requirements to maximize recoveries and minimize claim rejections
- Monitor warranty claim quality, accuracy, and processing timelines
- Conduct warranty audits and coaching visits across the dealer network to ensure compliance with established policies and procedures
- Develop and monitor action plans to address areas of non-compliance and improve overall warranty performance
- Support the launch and monitoring of Safety Recall Campaigns, Special Service Campaigns, and Customer Satisfaction Campaigns
- Coordinate parts recovery activities and maintain communication with manufacturers regarding returned parts
- Maintain warranty performance dashboards and provide regular KPI reporting
- Collaborate with technical teams and aftersales stakeholders to identify quality concerns and process improvement opportunities
Title: Warranty Executive | Al-Futtaim Motors | Toyota
Company: Al Futtaim Group
Location: Dubai, UAE
