Overview
Waiter/Waitress – Raffles Jobs in Doha, Qatar at Accor Hotels
Company Description
#Be Limitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BE LIMITLESS
Job Description
Scope and Objectives
This position is concerned with being responsible for serving food & beverage to the guest according to the service standards, policy, procedure & etiquette, in line with our motto.
Key Deliverables and Responsibilities
Ensure correct grooming standards are followed at all times
Exceed guest satisfaction by knowing preferences and updating profiles
Maintain detailed knowledge of the restaurant menu & daily specials at all times
Be familiar with the beverage service including glasses used and appropriate garnishes
Follow up on restaurant financial, LQA, Trust You and Forbes targets on a daily basis
Anticipate and service guests’ requirements at all times
Follow up on daily financial targets of area/division
Use opening and closing checklist to ensure smooth opening and closing of the venue
Ensure service stations are constantly cleared and re-stocked during service
Serve and clear food and beverage items in an unobtrusive and professional manner
Present menus in a proactive manner
Feel empowered and accountable within the workplace
Keep manager on duty updated of any guest feedback so they can update the Glitch Report
Maintain the HACCP & FIFO standards as required by the regional governing body
Follow Hotel Evacuation Policy in case of an Emergency
Attend all necessary briefings and training sessions as instructed by the Manager
Handle financial procedures according to guidelines set by the finance department
Identify potential problems and anticipate guest needs, asking for assistance before service breakdown occurs
Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
Report all issues and negative guest feedback properly on the glitch system
Follow the care program at all times, and report issues through the system to maintenance
Qualifications
Personal Attributes
Motivator & role model
Positive attitude and well spoken
Result driven
Displays initiative
Commitment to professional values
Team creator
Customer / people oriented
Creative / open-minded
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Title: Waiter/Waitress – Raffles
Company: Accor Hotels
Location: Doha, Qatar
Category: Restaurant/Food Service (Food & Beverage, Server/Wait Staff, Catering), Hospitality / Hotel / Catering (Food & Beverage, Server/Wait Staff, Catering)
