Overview
VoIP Engineer Jobs in الرياض at Ibix Global Tech
We are seeking a highly skilled and proactive VoIP Engineer with 3+ years of hands-on experience in designing, deploying, configuring, and supporting enterprise voice communication systems. The ideal candidate will have strong expertise in Cisco Unified Communications, Avaya, and Mitel platforms, along with in-depth knowledge of SIP trunking, Session Border Controllers (SBCs), VoIP networking, and telephony infrastructure.
The successful candidate will be responsible for maintaining and optimizing voice systems, troubleshooting complex telephony issues, implementing new voice solutions, and ensuring high availability and performance across enterprise communication environments.
Key Responsibilities
- Design, deploy, configure, and support enterprise VoIP and Unified Communication solutions.
- Administer and maintain Cisco CUCM, Cisco Unity Connection, and Cisco CUBE environments.
- Configure, manage, and troubleshoot Avaya IP Office/Aura and Mitel MiVoice Business platforms.
- Implement and maintain SIP trunks with telecom service providers.
- Configure and manage Session Border Controllers (SBCs) for secure voice communications.
- Develop and maintain call routing, dial plans, hunt groups, IVRs, auto attendants, and call flows.
- Troubleshoot call quality issues, registration failures, one-way audio, latency, jitter, and packet loss.
- Monitor and optimize VoIP performance through QoS policies and network tuning.
- Support PSTN gateways, SIP providers, IP phones, softphones, and unified communication applications.
- Perform system upgrades, patches, migrations, and capacity planning.
- Analyze SIP traces, packet captures, and call detail records to identify and resolve issues.
- Collaborate with network and infrastructure teams to ensure seamless voice service delivery.
- Maintain technical documentation, network diagrams, and operational procedures.
- Provide technical support and guidance to internal teams and end users.
Required Skills & Experience
- Minimum 3 years of experience in VoIP Engineering or Unified Communications.
- Hands-on experience with:
- Cisco Unified Communications Manager (CUCM)
- Cisco Unity Connection
- Cisco CUBE
- Avaya IP Office or Avaya Aura
- Mitel MiVoice Business
- Strong understanding of:
- SIP, RTP, SRTP, H.323
- SIP Trunking
- Session Border Controllers (SBCs)
- Voice Gateways and PSTN Connectivity
- Dial Plans and Call Routing
- Experience with VoIP troubleshooting tools such as:
- Wireshark
- RTMT
- SIP Trace Analysis
- CDR Reporting
- Knowledge of:
- TCP/IP Networking
- VLANs
- QoS
- NAT
- Firewalls
- DNS and DHCP
- Experience supporting IP phones, softphones, conferencing, and collaboration platforms.
- Strong analytical, troubleshooting, and problem-solving skills.
Preferred Qualifications
- Cisco Collaboration Certifications (CCNA Collaboration, CCNP Collaboration) preferred.
- Experience with SBC platforms such as AudioCodes, Ribbon, or Cisco CUBE.
- Familiarity with Microsoft Teams Direct Routing and Unified Communications integrations.
- Exposure to cloud-based telephony and UCaaS solutions.
- Experience with 3CX, Asterisk, Grandstream, or Yeastar is an advantage.
What We Offer
- Competitive salary package.
- Hybrid working environment.
- Exposure to enterprise-scale communication infrastructure.
- Professional development and certification support.
- Collaborative and growth-oriented work culture.
Experience: 3+ Years
Job Type: Full-Time (Hybrid)
Location: Riyadh
Job Type: Full-time
Application Question(s):
- How soon will you join us?
- Current and expected salary package ?
- How proficient are you in troubleshooting VoIP protocols such as SIP and RTP?
- How do you approach understanding a client’s communication needs when designing VoIP solutions?
Education:
- Bachelor’s (Preferred)
Experience:
- VoIP engineering: 4 years (Required)
Work Location: Hybrid remote in Riyadh (الرياض)
Title: VoIP Engineer
Company: Ibix Global Tech
Location: الرياض
