Voice Engineer

Job Title: Voice Engineer

Job Summary:

We are seeking an experienced Voice Engineer to design, implement, support, and optimize enterprise voice and contact center solutions. The ideal candidate will have hands-on experience with Cisco Voice technologies, Ribbon SBC, Microsoft Teams Telephony, and contact center platforms such as Genesys and Sprinklr.

Key Responsibilities:

• Manage and support enterprise voice infrastructure, including Cisco Voice and Cisco Voice Gateway solutions.
• Configure, maintain, and troubleshoot Ribbon Session Border Controllers (SBCs).
• Implement and support Microsoft Teams Telephony and Direct Routing solutions.
• Administer and optimize contact center platforms, including Genesys and Sprinklr.
• Monitor voice network performance and ensure high availability and service quality.
• Troubleshoot complex voice, SIP, routing, and telephony-related issues.
• Collaborate with network, security, and infrastructure teams for seamless integration and support.
• Participate in system upgrades, migrations, and deployment projects.

Required Skills & Experience:

• Strong experience with Ribbon SBC (Session Border Controller).
• Hands-on expertise in Cisco Voice and Cisco Voice Gateway technologies.
• Experience with Genesys and/or Sprinklr contact center platforms.
• Knowledge of Microsoft Teams Telephony and Direct Routing.
• Strong understanding of SIP, VoIP, PSTN, and Unified Communications technologies.
• Experience in troubleshooting voice and telephony infrastructure issues.
• Excellent communication and problem-solving skills.

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field.
• Relevant certifications in Cisco Collaboration, Microsoft Teams, or Voice Technologies are an advantage.
• 5+ years of experience in Voice/Unified Communications engineering and support.