Overview
Virtual Relationship Officer – Emiratized/Part Time Jobs in Dubai, UAE at First Gulf Bank PJSC
Virtual Relationship Officer – Emiratized Role (Part Time)
Part-time Division:
Corporate and Commercial Banking Group
FAB, the UAE’s largest bank and one of the world’s largest and safest institutions, offers an extensive range of tailor-made solutions, products, and services to provide a customised experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Job Context:
Manage a portfolio of 400-500 customers primarily comprising non-borrowing customers.
Achieve monthly and annual KPI objectives (Portfolio, Revenue, X-sell, and Activations).Cross-sell bank products (New accounts, Assets, Trade, FX, and Bancassurance) to increase product penetration across the customer portfolio.
Refer and upgrade customers to other units within the segment, viz. Sales & Coverage RM.Ensure penetration in the market through a focus on New to Bank referrals from existing customers.
Maintain Daily Sales Reports on business performance for review.
Customers:
Be commercially effective in the role and consistently keep customer/client focus, ensuring excellent customer service by delivering a quality client onboarding experience.
Ensure timely updation of KYC and conduct due diligence.
Ensure thorough knowledge of all products, policies, and processes to achieve a superior client onboarding experience.
Effectively manage current account excess and account conduct management.
Ensure no mis-selling to customers by offering products/services transparently as per customer requirements.
Learning & Growth:
Participate in the assigned People Development and Learning & Development programmes. Take accountability for own development by active enrolment and participation with close coordination with the respective Unit Manager.
Ensure participation in assigned training and Learning & Development programmes.
Awareness of competition offerings and offer suggestions to the line manager to improve products/processes.
Internal Processes:
Ensure strict adherence to prescribed Sales & Compliance processes as per Bank’s policies.
Adhere to governance & controls to proactively identify, manage, and minimize/mitigate potential losses.
Adhere to agreed SOPs across applicable areas.
Adhere to all prescribed internal processes to ensure satisfactory Audit Ratings.
Minimum Qualification:
Diploma or bachelor’s degree in business administration, Finance, Banking, or a related major field of study is preferred.
Minimum Experience:
1-2 years relevant experience in Banking in customer service/sales/client-facing roles.
Commercial Banking experience will be an added advantage.
Strong interpersonal skills and fluency in English and Arabic.
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Title: Virtual Relationship Officer – Emiratized/Part Time
Company: First Gulf Bank PJSC
Location: Dubai, UAE
Category: Finance & Banking (Business Development, Banking & Finance, Financial Sales), Sales (Business Development, Banking & Finance, Financial Sales)
