Overview
VIP Concierge Coordinator Jobs in Dubai, United Arab Emirates at Majid Al Futtaim
Title: VIP Concierge Coordinator
Company: Majid Al Futtaim
Location: Dubai, United Arab Emirates
BUSINESS INTRODUCTION
Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
JOB TITLE
VIP Concierge Coordinator | MAF Properties | UAE Cluster
ROLE SUMMARY
To ensure the delivery of smooth, efficient and consistent best practice implementation for the running of the VIP Lounge. You will be responsible in following and delivering bespoke processes and procedures of the VIP Guest Service Program and Centre to ensure provision of outstanding services to our VIP customers at all times.
ROLE PROFILE
- Enroll new members, welcome VIP guests, introduce lounge facilities, and assist with concierge requests.
- Provide VIP guest service and share information about the mall, its services, and the surrounding area.
- Maintain a comfortable lounge environment, including coordination of F&B service, housekeeping, and overall ambience.
- Arrange reservations and VIP services such as dining, transportation, entertainment, and external activities.
- Conduct pre-arrival calls and personalize members’ visits based on their profiles and preferences.
- Support VIP guests with shopping assistance, including personal shopping and recommendations on trends and stores.
- Coordinate with tenants, service providers, and internal teams while managing campaigns, events, and service bookings.
- Handle guest inquiries, complaints, promotions, transactions, and ensure accurate records while maintaining lounge cleanliness and organization.
REQUIREMENTS
- Bachelor’s degree in hospitality, Tourism, or a related field.
- Minimum of 4 years of progressive experience in the hospitality industry.
- Preferably experienced in Front Desk or Concierge roles.
- Background in hospitality, operations, and administrative support.
- Strong customer service, communication, and stakeholder management skills.
- Excellent organizational and coordination abilities.
WHAT WE OFFER
- At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
- Work in a friendly environment, where everyone shares positive vibes and excited about our future.
- Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.