Overview
Video Conference Technician Jobs in Riyadh, Saudi Arabia at MIS – Al Moammar Information Systems Co.
Title: Video Conference Technician
Company: MIS – Al Moammar Information Systems Co.
Location: Riyadh, Saudi Arabia
Responsibilities
- Provide onsite technical support for video conferencing and collaboration rooms.
- Prepare, test, and support meeting rooms before scheduled and critical meetings.
- Troubleshoot cameras, codecs, microphones, speakers, displays, and room-control systems.
- Support Microsoft Teams Rooms, Logitech MTR, and Poly video conferencing systems.
- Troubleshoot AV, connectivity, content-sharing, and presentation issues.
- Perform equipment installation, configuration, replacement, and preventive maintenance.
- Provide immediate onsite support during urgent incidents and VIP/critical meetings.
- Create and update incidents and service requests through the ITSM platform.
- Coordinate with Network, Infrastructure, Security, and vendor teams for complex issues.
- Support approved firmware/software upgrades and equipment lifecycle activities.
- Maintain equipment inventory, technical records, and troubleshooting documentation.
Requirements
- 3+Yrs. of hands-on Video Conferencing / AV / Collaboration experience.
- Experience with Microsoft Teams / Teams Rooms.
- Experience with Poly video conferencing systems and codecs.
- Good knowledge of AV equipment, cameras, microphones, speakers, and displays.
- Basic IP networking and connectivity troubleshooting.
- Experience with room-control and content-sharing technologies.
- Familiarity with Crestron, QSC, Shure, Bose, Logitech MTR, BenQ or similar AV technologies is an advantage.
- Experience with AV equipment installation, cabling, and configuration.
- Strong troubleshooting, documentation, and user communication skills.
- Diploma or Bachelor’s degree in IT, Computer Engineering, Electronics, Telecommunications, AV Technology, or related field.
- Microsoft Teams, Poly, AV, or relevant certifications are an advantage.
- Onsite presence in Riyadh is mandatory.
- Willingness to support critical meetings and participate in on-call support when required.