Overview
Venue Manager Jobs in الرياض at Boo Boo Laand
Job Summary
The Venue Manager is responsible for the overall day-to-day operations of Boo Boo Laand, ensuring an exceptional guest experience while maintaining the highest standards of safety, cleanliness, and operational excellence. The role oversees venue staff, customer service, facility management, financial performance, and compliance with company policies and health & safety regulations.
Key ResponsibilitiesOperations Management
- Manage the daily operations of the venue to ensure smooth and efficient service.
- Ensure all attractions, play areas, party rooms, and facilities are operating safely and efficiently.
- Monitor venue performance and implement improvements to enhance operational efficiency.
- Coordinate opening and closing procedures.
- Ensure compliance with company SOPs and operational standards.
Customer Experience
- Deliver an outstanding guest experience for children and families.
- Handle customer inquiries, complaints, and escalations professionally.
- Monitor guest satisfaction and implement initiatives to improve service quality.
- Maintain a welcoming, safe, and family-friendly environment.
Team Leadership
- Recruit, train, supervise, and motivate venue staff.
- Prepare staff schedules based on operational requirements.
- Conduct performance evaluations and coaching sessions.
- Foster teamwork and maintain high employee engagement.
- Ensure staff comply with company policies, grooming standards, and safety procedures.
Health & Safety
- Ensure compliance with health, safety, and child protection regulations.
- Conduct regular safety inspections of equipment and play areas.
- Manage emergency response procedures and incident reporting.
- Ensure first aid procedures and emergency equipment are always available.
Financial Management
- Monitor daily revenue and operating expenses.
- Achieve sales and profitability targets.
- Control labor costs and operational expenses.
- Prepare operational reports and performance summaries.
- Manage cash handling procedures and inventory controls.
Facility & Maintenance
- Coordinate preventive maintenance of equipment and facilities.
- Ensure cleanliness and hygiene standards are consistently maintained.
- Liaise with maintenance contractors and suppliers as required.
- Report and resolve facility issues promptly.
Events & Parties
- Oversee birthday parties, school visits, corporate events, and special promotions.
- Ensure event execution meets company quality standards.
- Coordinate with the sales and marketing teams to maximize bookings.
Compliance
- Ensure compliance with local government regulations and licensing requirements.
- Maintain accurate operational records and documentation.
- Ensure adherence to food safety requirements (where applicable).
Qualifications
- Bachelor’s degree in Business Administration, Hospitality Management, Operations Management, or a related field.
- 5–8 years of experience in venue management, hospitality, retail, entertainment, or family entertainment centers.
- Previous experience managing large teams is preferred.
Skills & Competencies
- Strong leadership and people management skills.
- Excellent customer service and conflict resolution abilities.
- Financial and commercial awareness.
- Strong organizational and multitasking skills.
- Problem-solving and decision-making abilities.
- Excellent communication and interpersonal skills.
- Knowledge of health and safety regulations.
- Proficiency in Microsoft Office and POS systems.
- Ability to work evenings, weekends, and public holidays as required.
Key Performance Indicators (KPIs)
- Guest satisfaction score.
- Revenue and profitability targets.
- Staff productivity and retention.
- Health & safety compliance.
- Incident reduction.
- Event success and customer feedback.
- Operational audit scores.
- Cleanliness and maintenance standards.
Working Conditions
- Full-time position.
- Requires flexibility to work weekends, holidays, and peak periods.
- Primarily based on-site with frequent movement throughout the venue.
Work Location: In person
Title: Venue Manager
Company: Boo Boo Laand
Location: الرياض
